Position: Retail Sales Agent, Spa (Full time #530711)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

Responsibilities

• Ensure a warm friendly welcome to all guests at all times
• Recommend, select and help locate the right products
• Be able to describe a product’s features and benefits
• Demonstrate the use and operation of the product
• Able to answer customers queries regarding the shop and the merchandise
• Make suggestions and encourage purchase of products
• Provide information about warranties, manufacturing specifications,care and maintenance of merchandise and delivery options
• Receive and process cash, check and charge/credit payments
• Gift wrap merchandise and place special orders
• Maintain sales records
• Organize and process merchandise exchanges
• Process repair or alteration of merchandise
• Stay up to date with sales prices
• Recognize and monitor security issues
• Arrange and display merchandise
• keep merchandise area tidy
• Prepare monthly inventory
• Must attend all training courses as deemed necessary.
• Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the spa & wellness.
• Will be expected to assist various demonstrations and events.
• Recognize the importance of “sales” in every aspect of their role and be responsible for achieving set sales targets.
• Ability to perform opening and closing duties.
• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental, Jumeira has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Must have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail products.
• Must have good telephone skills and follow required telephone etiquette.
• Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
• Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Senior Director of Spa & Wellness.

Skills & Qualifications

• Senior School qualification or equivalent is a must
• Hotel school graduates will be preferable
• Minimum 1 year of experience working in a retail is a must
• Knowledge of sales principles
• Relevant product knowledge and training
• Basic business administration knowledge
• Previous experience working in the Middle East Region is an advantage
• Good knowledge on computer systems is a must
• Clear communication; effective verbal and written communication skills in English (minimum intermediate level). Arabic would be desirable.
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
• Mature and outgoing personality with excellent interpersonal skills