Mandarin Oriental Hotel Group Hiring for Management Trainee – Food and Beverage Service Job at Dubai Full Time

Position: Management Trainee – Food and Beverage Service (Full time #528209)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

Responsibilities

General:

• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• It is part of your role and your responsibility to fully support all learning and development activities.
• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested by management, related to hotel operational activities.

Departmental

• Enhance previous knowledge gained in school and internships and place it into practice.
• Carry out all required tasks of rank and file roles and up to supervisory level in a progressive manner as part of the development.
• Support the respective Outlet Manager in operational and administrative aspects of the outlet
• Understand and follow Mandarin Oriental’s culture and standards in the daily duties.
• Shadow the respective Outlet Manager or Assistant Manager and understand their main duties.
• Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
• Learn to take ownership of all related tasks assigned by the management team.
• Assist the management team to plan and execute special promotional activities for the outlets.
• Have a good understanding of food and beverage offerings and be able to verbally explain those to guests.
• Learn and perform any tasks related to billing per hotel standards and cashiering policies.
• Analyse and study each department assigned to and acquire a good understanding of all corresponding sequences of service and outlets concepts.
• Be involved in all stewarding related administrative matters and learn about and contribute to the overall HACCP system.
• Develop and gain skills in all Food and Beverage computer systems.
• Learn and understand the requisition and stock systems of the F&B division.
• Learn and feel comfortable to conduct briefings, prepare rotas and assign colleague’s duties.
• Learn and understand the financial aspects of the F&B division.
• Any other reasonable tasks as assigned by the manager.

Colleague Relations:

• Learn to create and maintain interpersonal relationship with the goal of being respected and acknowledged by the team.
  Learn training methods and skills, to carry out training activities and on the job trainings.
• Learn how to adapt to uncomfortable and challenging situations with guests and colleagues
• Build-up leadership skills to create strong relations with colleagues and subordinates.
• Be committed to being a team player; proactively cooperating and supporting colleagues and superiors in operational tasks.

Guest Relations:

• Lean how to approach and deal with guests and use proper manners in a professional atmosphere.
• Respond proactively to guest enquiries, ensuring that appropriate action is taken in the absence of the manager in charge.
• Develop character and confidence to feel natural and comfortable with any type contact with the guests.
• Learn how to handle complains professionally.
• Learn the meaning and use of proper up-sell techniques.
• Fully involved in the service and learn how to run the floor or a service section if required.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary
• Quality Experiences (LQEs), the MOHG Pillars and the respective service standards.
• Constantly drive and motivate the team to create specific WOW moments to surprise and delight guests in the restaurants.