Position: Head Bartender, Netsu (Japanese Steakhouse) (Full time #530305)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

Responsibilities

• Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
• Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.
• Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).
• If necessary be able to personally interact and recommend suitable drinks for guest.
• Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
• Monitor daily the bar counter set up and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
• Ensure that all bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.
• Assure that all beverages, such as wines or juices are fresh and in good order to be served.
• Create new mixed drinks and cocktails for promotional activity and new menus.
• Able to train Bartenders and Bar Supervisor to offer and serve cigars as per standards.
• To assure correct amounts are stocked up to avoid running out of stock during service periods.
• Carrying out monthly inventories
• Make sure the temperature of the bar fridges is checked as the the First in, First Out standards.
• Assure that correct date labelling is always in place for all related products.
• Assure that the bar areas are cleaned after each shift and when required.
• If requested being able to carry out cashiering and daily cash and credit collections.
• Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
• Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
• Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
• Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
• Have a natural, warm smile and a friendly and passionate approach towards guests.
• Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
• Report guest’s preference to superiors and act upon them whenever known.

Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• 3 years’ experience as Head Bartender in a high-end bar with highest levels of service is preferred.
• Minimum 2 years’ experience working as Head Bartender in a luxury hotel/resort.
• Ability to understand guest needs and to deliver superior customer service.
• Ability to work long hours with a strong focus on operational excellence.
• Familiar with restaurant point of sales and cashiering procedures is preferred.
• Ability to prepare and suggest classic and innovative beverages.
• Knowledge of Bar service procedures and standards as well as good knowledge of spirits and cigars.
• Ability to understand the flow of service and handle multiple tasks effectively is preferred.
• Basic computer skills including MS Office is preferred.
• Ability to understand effective approaches of communication with different individuals.
• Able to communicate clearly with peers and superiors.
• Verbal and written communication skills in English.