Position: F&B Restaurant Reservations Agent (Full time #531213)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

Responsibilities

• Complete customer and guest booking requests for Mandarin Oriental, Jumeira using Mandarin Oriental Standards for Data Entry, Email Quality & Call Quality
• Proactively handle customer queries and escalations through telephone and email
• Contribute to revenue objectives through maximising booking conversions
• Where appropriate upsell and promote all restaurants to guests
• Ensure group and event booking requests are completed and handed to team in agreed time scales.
• Keep up to date with information and training required to complete role effectively
• Flexibility to work to demands of the business including rotational shifts
• Maintain the integrity and accuracy of Mandarin Oriental Jumeira restaurants customer data base
• Actively demonstrate and comply with Mandarin Oriental Jumeira IT security and compliance policy
• Any other duties as may reasonably be requested by the management

Skills & Qualifications

• 1-2 years’ experience in high end customer service role and dealing directly with customers face to face or over the phone (essential)
• Communicate effectively with various customer profiles to deliver their expectations (essential)
• Demonstrate good knowledge of Microsoft Office (essential)
• Fluent in English – spoken and written (essential)
• Team player
• Demonstrates good knowledge of a table management/reservation system.
• Additional languages are desirable (especially Arabic, Russian, Mandarin, German, French, Spanish)
• Experience in F&B industry