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Role Purpose:
The Data Analyst is responsible for implementing effective data gathering, analysis and reporting. The role holder is also responsible for implementing tools and strategies to translate raw data into valuable business insights.
Responsibilities will include, but will not be limited to the following:
Operations
Financial & Standards
Customer
- Extract insights from data using analytical tools, data platforms, and internal databases
- Conduct quality control, checking with relevant data owners, and cross-referencing findings against secondary sources
- Review analytical insights and proactively investigate root causes of aberrant data, and identify opportunities for optimization
- Design and implementation of experimentation necessary to improve efficiency and drive growth.
- Support the development and analysis of new and existing BI tools
- Support the definition of company-wide metrics and relevant data sources
- Record all datasets for measurement of business performance and reporting to cross-functional stakeholders
- Support ad hoc data and analysis requests as needed, and work to translate them into tools and metrics
- Extract reports from multiple sources (e.g. operations, various systems, customer feedbacks etc.)
- Apply industry knowledge to interpret data and improve performance
- Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
- Understand the behavior and expectations of customers to be able to translate the observations and analysis to create great experiences for customers.
- Work with cross-functional teams to create and maintain a prioritized backlog
KPIs
- Quality of insights and production of information
- Timeliness of relaying reports
- Timeliness and accuracy of developed analytic reports
- Data channel efficiency
- Sustainability Initiatives
Functional / Technical Competencies
- Data visualization and interpretation
- Strong analytical and technical skills
- Strong communicator and presentation skills
- Excellent organizational and time management skills
Behavioural Competencies
- Leads the Way – Is able to prioritize work based on urgency and impact. Is able to communicate objectives in a clear manner. Reaches out to colleagues for support as and when needed to ensure timely delivery of objectives. Takes initiative to create positive energy. Enthusiastic about new challenges.
- Drives Impact – Is able to identify key pieces of information required for delivery of work. Identifies areas of risk within own role. Understands when things are urgent. Takes ownership and escalates where required in a timely manner.
- Thinks Customer – Actively listens and demonstrates understanding for customer’s stated and unstated expectations, and understands what is needed to deliver on expectations. Delivers value and quality to the customer. Understands “customer first” mindset.
- Thinks Group – Understands how and where own role / work fits in the overall company. Demonstrates willingness and ability to collaborate. Actively achieves targets. Communicates well with colleagues. Listens attentively. Does not shy away from collaborating.
- Develops Talent – Suggests ways of improving efficiency. Spends time learning and improving. Regularly seeks feedback. Responds honestly to difficult questions and gives relevant feedback when required.
- Fosters Innovation – Does not hesitate to share new ideas. Is curious and takes inspiration from best practices. Demonstrates creativity in day to day work.
