Majid Al Futtaim Hiring for Sales Executive Job at Dubai Full Time

Role Purpose:

The role of the Sales Event Executive will support the sales department and ensure a seamless delivery of events for MAF employees, clients, vendors and any adhoc events as and when required by the business.

Role Details – Key Responsibilities and Accountabilities:

Delivery & Support

• Manages all events across various sites across Leisure, Entertainment & Cinema venues.
• Monitors the scheduled activities and ensures a seamless delivery client satisfaction with the event.
• Gathers requirements and specifications for the events and liaises with key internal and/or external stakeholders to meet the requirements of the events.
• Attends each event and directs activities from start to finish to ensure the function/event’s success.
• Coordinates all elements of the event with a creative mindset to create a flawless experience for clients.
• Plans and shares the plan event specifications such as scope, format, budget, administrative details, and special requirements.
• Works with sales team to acquire necessary services and activities for events while meeting budgetary objectives.
• Performs post-event tasks to ensure client satisfaction and documents any issues for future learning and enhancements.
• Ensures that all requests are handled within the agreed timelines.
• Contributes to the development of company sales initiatives by recommending, implementing and monitoring appropriate local activities.
• Constantly gathers, understands and applies the expanding knowledge of foods, beverages, technical equipment and inter-departmental procedures to the sales and planning process with the client through the Senior Sales Manager.
• Accountable for delivering at an exceptional standard ensuring they are the key point of contact for clients and in-cinema operations and F&B teams all through the process from requirements gathering right up to post event feedback.
• Supports customer loyalty and brand standards by delivering service excellence throughout each customer experience.
• Builds strong relationships with customers, guests and colleagues to gain full understanding of their needs and work to serve them effectively
• Handles guest complaints and disputes in a polite and professional
• Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
• Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

Financial KPI’s

• Will manage up to 5 events per week/250 events per year across VOX, Ski and MP
• Value of corporate bookings for the year would be approx. 5million for LEC
• Clients will include schools, multinational corporations, banks and government entities

Other Context (if applicable):

Performs any additional adhoc duties as and when requested by the Line Manager and/or Head of Department.

Functional/Technical Competencies

• Able to resolve problems or unforeseen issues.
• Proficient in MS office
• Commitment to delivering high standards of customer service.
• Excellent interpersonal skills for both external and internal customers
• Action Oriented
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Strong administrative skills.

Personal Characteristics and Required Background:

Personal Characteristics

• Positive attitude and good communicator.
• Fluent in English.
• Arabic preferred.
• Goal focused
• Relationship-oriented.
• Diplomatic and flexible in responding to a range of different work situations.

Minimum experience

• Minimum 2-3 years of experience working in a 5-star hotel environment within Conference and events.
• Previous experience in the GCC is an advantage.

Minimum Qualifications/education

• Degree or Diploma equivalent in Hospitality/PR or Marketing, preferred.