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Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Logistics Associate Manager will be responsible for managing the overall supply chain and logistics operations of Majid Al Futtaim Lifestyle in order to maximize the process efficiency and productivity. The role will be responsible for managing and improving the end-to-end processes to ensure a seamless flow of products across the entire supply chain efficiently and cost effectively to meet the business objectives while complying with all the rules and regulations.
Responsibilities will include, but will not be limited to the following:
Operations
Financial & Standards
Customer
- Implement the supply chain strategic business plans, covering the entire spectrum from inbound shipment, fine-distribution, and reverse logistics.
- Manage, maintain, and develop strong relationships to ensure timely stock movement of product in accordance with contractual obligations and service levels and stay abreast of industry advancements and best practices.
- Plan and manage resources, tools and warehouse capacities to meet the business objectives.
- Conduct Risk assessment and mitigation planning exercises.
- UpToDate with all required domestic delivery systems as well as international and domestic air/marine carrier and delivery systems.
- Negotiate with air/marine carriers for the best possible rates, and to find ways to continually improve the overall cost of air/marine shipping.
- Lead the digital initiatives and the process automation to drive efficiencies and decisions based on data.
- Monitor and manage the business KPIs, the contractual obligations and SLAs with our partners.
- Monitor and optimize all the landed cost factors to meet the business objectives.
- Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
- Provide exemplary customer service to all stakeholders by providing relevant and timely information for sound business decisions.
- Maintain strong professional relationships with internal and external stakeholders.
- Collaborate effectively with Third Party Logistics – 3PL where required to ensure that both internal and external stakeholders are in line with MAF Deliverables.
KPIs
- Annual warehouse storage capacity.
- Distribution cost estimation.
- Cost Savings.
- Meeting the agreed SLAs with internal departments while maintaining our budgeted costs.
- Sustainability Initiatives.
Functional / Technical Competencies
- Computer literacy in Microsoft Office including Word, PowerPoint & Excel
- Detail oriented
- Effective communication skills
Leadership Competencies
- Leads the Way – Understand market trends and impact of value drivers directly affecting areas of responsibility (sector, function, geography). Ensures right resources are mobilized to ensure delivery. Prioritizes and allocates work among team members in a clear and structured manner.
- Drives Impact – Ability to make complex decisions. Ensures team members identify relevant information, data and expertise for key decisions and validates quality of findings. Reviews and prioritizes risks and pushes team/s to mitigate and manage. Act with urgency and take ownership & responsibility for decisions made.
- Thinks Customer – Highly customer centric with the ability to build insight holistically into customer segments. Set high benchmarks for customer service, role modelling “customer first” mindset. Coach an effective customer centric team, building meaningful, trusting customer relationships.
- Thinks Group – Role model the “One Company” mindset proactively contributing to the benefit of MAF as a whole. Ability to constantly raise the bar of the expected quality of work, contributing to the ongoing success of the organization. Takes the lead in collaborating across departments. Builds trust through open responsive communication.
- Develops Talent – Empower others to take ownership and responsibility through effective delegation and support. Ability to Coach and unlock the potential of people. Crucial conversation skills to be able to communicate clearly and openly with the teams and listen to feedback for relevant action.
- Fosters Innovation – Creative thinker who brings new ideas that create value for the company. Actively lead discussions of new ideas. Encourage an environment of openness and a “fail fast and recover quick” mindset. Agility to recognize and implement new ideas that foster a creative environment.
Qualifications & Experience
Qualifications / Education
- Bachelor’s Degree in supply chain/logistics or relevant field.
Experience
- 7 years’ experience in supply chain/logistics.
- Exposure to international and regional logistics regulatory requirements knowledge
