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Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The Training Specialist is a subject matter expert (SME) who is responsible for sharing knowledge in the Fishery area; this role focuses on teaching specific operational skills and/or on-the-job capabilities needed for identified positions across the business. Training Specialist will act as operations partner by skilling/reskilling and upskilling talent on an ‘at-needs’ basis, is entitled to map competency and to measure learning efficiency upon completion of the programs.
Role Details – Key Responsibilities and Accountabilities:
Operational Excellence
- Train in area(s) of expertise new joiners as well as incumbent employees as per business requirements
- Framed by the company strategy, produce training competency/effectiveness reports and proposed intervention
- Create on the job training solutions and problem-solving scenarios in an omni-business context
- Support employees’ development in area of expertise and support the analysis of performance business KPIs before-after training
- Understand and apply adult learning principles to facilitate learning across a variety of mediums (classroom-based, on-the-job etc.)
Customer
- Coach employees role modelling a customer centric culture in their roles
- Connect with trained employees and line managers across MAF Retail to follow up on their strengths, areas of development and provided Customer Experience
- Co-develop learning literature adapted to the business, learner and customers’ needs
- Coach and mentor employees as per business request
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Financial & Standards
- Ensure training costs are in line with defined budgets
- Ensure learning content is delivered as per MAF guidelines and covers all relevant compliance requirements
Functional/Technical Competencies
- Retail understanding (operational background mandatory)
- Role model a Customer Centric mindset
- Role model adaptability and teamwork
- Critical thinking and problem-solving skills
- Excel on time-management skills
- Great interpersonal and communication skills
- Computer proficiency: MS Office
Personal Characteristics and Required Background:
Minimum Qualifications/education
- Preferably – but not mandatory – BS degree in Education, Training, HR or related field
Minimum experience
- 2 years of experience as a facilitator on Fishery area of knowledge, or similar role
- Ability to lead a full training cycle Preferred Languages
- English (Full professional proficiency – required)
- Arabic (not mandatory)
