Majid Al Futtaim Hiring for Department Manager Job at Dubai Full Time

Title: Department Manager

Code:

Role Holder

Role Archetype: Team Leader

Division / Department: Majid Al Futtaim Lifestyle – Home

Grade / Level: FD

Reporting To: Store Manager

Date of last revision: October 2021

Supervising (if applicable)

Role Purpose:

The Department Manager will be responsible for delivering excellent customer service by leading the team, monitoring and managing department operations, monitoring merchandising and stock contract with the aim of achieving and exceeding sales targets.

Responsibilities will include, but will not be limited to the following:

Operations

Sales

Customer

• Ensure store standards are maintained including but not limited to cleanliness, tidiness and replenishment
• Ensure completion of daily store opening & closing checklists.
• Liaise with the administration Assistant to ensure sufficient quantity of stationary, till rolls, shopping bags etc.
• Ensure stock availability on the shop floor and arranging replenishment where required
• Monitor situations presenting security risks escalating issues where necessary
• Ensure personal and team grooming standards are in line with Company policy and guidelines
• Comply with all store security policies and regulations in order to minimize exposure to stock loss
• Ensure compliance with all Company policies relating to Operational procedures including but not limited to Health & Safety, Security, refunds and exchanges.
• Perform managerial functions on the cash register including retunes, exchanges, gift receipts, etc.
• Oversee the cashing up process at the beginning and end of the business day, supporting with task including, but not limited to counting money, separating charge slips, vouchers, balancing cash drawers, and making deposits
• Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.

• Analyze daily, weekly and monthly sales data in order to maximize sales
• Manage and implement all sales promotions and brand activities within department.
• Monitor and manage staff performance within department to ensure they are able to exceed targets.
• Liaise with the management team ensuring all team members receive regular training relevant to the brand, Company and role.

• Monitor stock in the department notifying the relevant person to ensure replenishment in a timely manner where required.
• Ensure the department is compliant with VM guidelines at all times, following the instructions and guidance of the VM team.

• Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor activity.
• Ensure all customer complaints are resolved in a professional and timely manner, escalating to management where necessary.
• Provide continuous training, coaching and mentoring to the team to improve customer experience.
• Mentor and coach all new joiners ensuring they are set up for success
• Ensure all staff understand and operate cash registers correctly, providing support where necessary.
• Maintain a positive working culture amongst colleagues and management.
• Support in promoting sustainability initiatives to transform the lives of the community and contribute to the net positive impact, and health and wellness.

KPIs

• Achieve store targets
• Adherence to Operational Policies and procedures
• Data capture & CRM
• ATV, UPT & Conversion
• Shrinkage
• NPS Score
• Sustainability Initiatives

Functional / Technical Competencies

• Results Focused
• Customer Service Focused
• Problem Solving
• Initiative
• Team Working

Leadership Competencies

• Leads the Way – Understand market trends and impact of value drivers directly affecting areas of responsibility (sector, function, geography). Ensures right resources are mobilized to ensure delivery. Prioritizes and allocates work among team members in a clear and structured manner.
• Drives Impact – Make informed decisions and clearly communicates rationale behind them. Proactively identify and seek relevant information and data from team to make decisions. Identifies critical paths and proactively convenes the right stakeholder to ensure timely decisions are made. Makes hard decisions, knows when to make a call versus delegating upwards.
• Thinks Customer – Has a good understanding of main customer segments and helps team to understand them. Solicits customer feedback and ensures customer expectations are exceeded. Actively encourages “customer first” mindset.
• Thinks Group – Identifies and pursues opportunities with potential and benefit for the company. Proactively promotes collaboration with other teams across departments. Ensures established team targets are understood and met. Is responsive and openly communicates with others.
• Develops Talent – Empower others to take ownership and responsibility through effective delegation and support. Invests time and efforts to coach the team members and support their development. Provides fact based, detailed and actionable feedback to members. Work to draw on potential of team.
• Fosters Innovation – Find ways to bring new ideas to the team. Actively lead discussions of new ideas. Encourage an environment of openness and a “fail fast and recover quick” mindset. Agility to recognize and implement new ideas that foster a creative environment.

Qualifications & Experience

Qualifications / Education

• High School Certificate

Experience

• 3-4 years’ experience in furniture Retail industry