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BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.JOB TITLECustomer Care Representative | MAF LifeStyle | Customer CareROLE SUMMARYThe Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.ROLE PROFILECommunicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.Process all customer requests accurately and efficiently.Focus on meeting the customer’s expectations by utilizing all resolution options, as outlined in the company customer service standards.Communicate pertinent information to all Contact Center associates.Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communicationEnsure all customers are provided gracious, quick and efficient serviceCommunicate pertinent information to all Contact Center associates.Communicate effectively and efficiently with all company associates and business contacts.REQUIREMENTS3 to 4 years customer experienceExcellent to Fluent EnglishCommunication SkillsTeamplayer is requiredWHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work from any country in the world for 30 days a year.Work in a friendly environment, where everyone shares positive vibes and excited about our future.Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
