Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The CRM & CVM Manager will support our omni-channel demand generation engine and drive performance of 12+ ecommerce websites and apps.
The role will be responsible for lifestyle business unit with a scope of customer data platforms, omni-channel sales, campaign management systems, marketing analytics, testing and learning, 360 customer profile and predictive science.
Supported by a team of CRM & CVM specialists and reporting to the GM Digital Marketing, Growth & Insights, you will collaborate with teams across Lifestyle and MAF Groupwide / Holding team to ensure the business is established as a leader in CRM and CVM (Customer Value Management).
The CRM & CVM Manager will be results-driven, that excels in transformation efforts to deliver a great CX, and personalization at scale.
Responsibilities will include, but will not be limited to the following:
Operations
Financial & Standards
Customer
KPIs
Functional / Technical Competencies
Behavioural Competencies
Qualifications & Experience
Eduction
Experience
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