Majid Al Futtaim Hiring for C4 Now Manager Job at Dubai Full Time

Role Details – Key Responsibilities and Accountabilities:

Operations

• Manage the day to day e-commerce fulfilment operations
• Lead picking, dispatch and last mile teams to ensure all activities are performed effectively and seamlessly.
• Manage 3P’L delivery service providers.
• Ensure proper arrangement of dark store and stock adequacy.
• Ensure coordination of operations team, commercial team and IT.
• Monitor the production KPI’s, picking rate, and work towards continuously improving it.
• Manage the ecommerce operations in compliance with policies established by Majid Al Futtaim Retail.
• Contribute to the internal communication of the company strategy and objectives.
• Understand, evaluate and problem solve for logistics, operations and other system process hurdles.
• Anticipate the capacity requirements (materials, assets, human) and plan fulfillment activities accordingly.
• Manage customer service function with in the store.

Asset Responsibilities

• Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
• Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operations.
• Review daily reporting for all internal/external customers to assess performance and full order management.
• Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
• Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
• Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
• Ensure that KPI’s provided by the delivery companies/suppliers meet the defined targets.
• Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
• Manage and ensure that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise

• Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary
• Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
• Proper packing of goods inside delivery crates to avoid damages for customer.
• Adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
• Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
• Guarantee a clean and organized fulfilment area.
• Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites as per their needs and 3P SLA.
• Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
• Participate in the daily team meetings and provide inputs for operational enhancements.
• Manage and track both home deliveries and returns to/from stores/DC/suppliers.

Human Capital Responsibilities

• Ensure the implementation of the performance management process.
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Identify training needs and coordinate with the HC department to ensure facilitation of training requirements.
• Oversee the development and implementation of on the job-training.
• Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives.
• Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation.

Financial Responsibilities

• Monitor allocated budget to ensure compliance and take corrective measures when necessary.
• Provide inputs on the development of annual budget.
• Review financial reports for accuracy and consistency.
• Develop necessary measures towards continuous reduction of the operational cost.

Minimum Qualifications/education

• Bachelor’s degree in E- Commerce or Business Administration

Minimum experience

• 5 to 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
• Commercial knowledge preferred

Preferred Languages

English (Full professional proficiency – Required)

Language of the country where applicable

Skills

• Excellent team building and team leading skills in a fast-paced environment.
• Working knowledge of automated distribution and warehouse systems preferred.
• High level of problem-solving skills and detailed oriented.
• Solid analytical skills, trouble-shooting skills; planning and organizational skills
• Excellent interpersonal skills, driving results in cross-functional team setting
• Target focused (setting, tracking progress & department support as needed)
• Team/collaboration-based approach to decision making;
• Operational agility and nimbleness to adapt to changing retail environment
• Proven ability to automate processes and create efficiencies
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
• Excellent Communication and Interpersonal skills