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Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.
Role Purpose:
The position is mainly responsible to effectively Administer the day to day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.
Role Details – Key Responsibilities and Accountabilities:
- Administer the day to day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.
- Coordinate and conduct tenant orientation meetings for the entire Mall, covering emergency procedures, communication systems and other security procedures relating to all stakeholdders of the Mall.
- Maintain relations with relevant authorities (Local Emergency services including Police, Civil Defence and Fire & Para Medic Services) to receive the right support on a continuous basis.
- Identify & inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors & the public.
- Estimation, preparation and control of Capex and Operating budgets, establish priority-based budget phasing and cash flow management.
- Audits relating to FM, Fire, Health and Safety, Security and Internal Audits are carried out while to ensuring audit recommendations are implemented in a timely manner.
- Management of hard and soft services contracts in terms of budgeting, scheduling, effective utilization of manpower, Inspections, reports and regular communication with the contractor to ensure that the mall’s standards, KPI’s, SLA’s are met.
- Manage the traffic management system, including traffic team coordination and scheduling, system maintenance and fine tuning (barriers, counters, shutters, variable message signage), and taxi greetings teams. Provide a summary on a weekly basis to the Management of the mall.
- Review the Capital expenditure budget monthly of planned phasing and priority based effective utilization and to maintain timeline.
- Explore, create and suggest to the Mall Management additional unutilized areas within the mall which can be converted in a revenue generating area.
- Meet with key stakeholders and team members on as needs basis.
- Administer cleaning contract, including scheduling of cleaning staff, implementing cost cutting program and improving cleaning efficiencies.
- Enforce and ensure that rules and regulations are adhered by all the tenants with focus on operating hours, delivery schedule, waste removal, promotional signs and other related issues.
- Ensure that the sustainability targets including the waste management in the assigned mall(s) are achieved.
- Provide all necessary data / reports concerning to Mall Operations to Mall Management for their review as and when requested.
- Ensure full compliance with SMBU policy procedure, system, and guidelines (e.g. Health and safety, fire, crises management, Tenant portal, IRO, POS link etc.) Promote and undertake sustainability initiatives in coordination with the relevant department.
- Ensure total compliance with the MAFP SMBU’s Code of Conduct, Departmental policies and HC Policies and Procedures.
- Be the advocate and ambassador of aligning and cascading the MAFP values across SMBU and ensure that relevant team adhered to and exhibit the same all the time.
- Build the capability of staff reporting into by providing on time regular feedback including annual review on performance and identify areas of improvement / reinforcement for further development.
- Manage, guide and mentor Mall Operations team reporting into and take full responsibility in identifying potential talent and timely supporting professional development.
- Lead by example – thrive to create an honest and open work environment where individuals collaborate /support each other as a team and are passionate to achieve a common business objective.
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.
Soft Skills Required
- Strong communication skills.
- Strong interpersonal skills
- Strong negotiation skills.
- Decision-making skills.
- Solid understanding of financial and budgeting processes.
- Awareness of internal and external customer needs.
- Reporting skills.
- Problem Solving skills.
Personal Characteristics and Required Background:
Minimum Qualifications/education
- Bachelor’s degree in Engineering (e.g. Civil) / Operations Management or equivalent.
- Experience in management, operations, and leadership skills.
- Is a proficient user of MS Office and MS Project – AutoCAD is an added value.
- Meticulous and detail oriented while does not lose focus of the big picture.
- Is a team player, well-tempered, capable of working under pressure and following instructions to the detail?
Minimum experience
- Minimum 5 – 7 years of work experience in managing Mall Operations / maintenance, Safety & Security, and Facilities management preferably in a reputed large shopping malls / Real Estate companies in GCC or abroad in a similar role.
