The Community Management function is responsible for all aspects of day-to-day administration, operations and management, financial and commercial goals, health, safety, environment and sustainability, customer experience, trust, satisfaction and happiness that are required to ensure world-class services are delivered to MAF community owners and residents. The role requires agile management, handling of internal and external stakeholders, customers, vendors, service providers, contractors and related parties who are directly or indirectly involved and contribute to successful management of MAF communities.
The purpose of this role is to provide day-to-day administration requirements to support the wider community and operations management team to ensure smooth functioning of the communities. The role requires diligent and prompt management of customer complaints, procurement requests, record keeping, document management, stakeholder coordination, logistics, events and campaigns and monitoring set SLAs and KPIs.
Role Details – Key Responsibilities and Accountabilities:
Minimum Academic Qualification:
Minimum Years of Experience:
Other Requirements:
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