Majid Al Futtaim Hiring for Account Manager Job at Dubai Full Time

ROLE DESCRIPTION

Role Purpose:

This role will play a pivotal role in the launch and maintenance of the Omnichannel Agenda and pipeline. Main responsibilities will cover:

• Establishing Partner relationships and securing acquisitions
• Identifying and Onboarding the tenants and 3rd Party Brands to provide consumers with an authoritative, market leading assortment
• Monthly service reviews for SLA and service KPIs
• Handhold brands until they are self sufficient
• Maintain the relationship and provide growth opportunities and drive footfall and conversion

Role Details – Key Responsibilities and Accountabilities:

• Achieve growth and hit targets by successfully managing the accounts
• Design and implement a strategic business plan that expands brand’s customer base.
• Build and promote strong, long-lasting tenant relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Design and implement a clear strategy to build a compelling portfolio of market leading and emerging Brands for a multi category offering
• Become a thought leader in defining success criteria and understand business needs of all tenants in an ever-changing business environment
• Partner with all departments including content management, B2B, leasing, marketing and product management teams to align programs and initiatives to drive growth in existing tenant portfolio
• Onboard Partners by uploading their product catalogue and existing data assets within our seller portal backend whilst educating the brand to be self-sufficient within a year
• Help draft and maintain the training manual and guidelines needed to be provided to tenants and carry out the training regularly to ensure self-service nature of tenants
• Understand individual brand’s strategy and objectives for growth; provide and deliver a tailor-made plan to ensure retention and optimized conversion rates as well as drive footfall to the mall
• Identify new opportunities for consumer features and conversion rate optimization to ensure overall growth of the platform
• Communicate, present and influence credibly and effectively at all levels of the organization
• Develop systematic outreach campaigns to drive specific business needs
• Identify key business opportunities for the territory allocated to you and manage toward a growth plan
• Implement account management best practices and SOPs into the business development framework
• Conduct deep dive analysis on issues affecting tenant business performance and provide the Voice of the Seller as an input into product development and process improvement
• Ensure each allocated brand in your portfolio is hitting their SLA’s to ensure the best consumer experience by carrying out monthly or periodic service reviews and provide status report back to management
• Cater for the business needs proactively on all fronts or as and when set by line management
• Lead a team for peak productivity and performance

Functional/Technical

Education:

Bachelor’s degree in business administration/ Commerce or equivalent

Experience:

• Minimum 5-7 Year work experience in a reputed Retail company
• Display keen interest in technology and innovation
• Should be able to communicate effectively and have excellent negotiation skills
• Should have good organizational and planning abilities including the ability to deal with/work under pressure and tight deadlines
• Thorough working knowledge of intermediate to advanced MS Excel and PowerPoint
• Good communications skills (written and verbal) in English and Arabic (preferable)
• Passion for Online Retail and dedication for the elevation of consumer experiences in the Digital world
• Strong internal and external relationship building ability for mutual achievements
• Demonstrate previous success in building sales and revenue in a Commerce environment
• Experience in resource planning and leading a team to success
• Facilitate Business development and technical enhancement
• Utilise data and analytics to drive success, including Technology performance, Partner performance and experience improvements