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Customer Engagement Manager is responsible to ensure new customers are onboarded to Twill at a rapid speed. With a strong team of highly skilled digital and analytical minds behind you, you will receive qualified hot leads that just need that final touch and hence your responsibility will be to close the deal with the customers who require a face-to-face engagement as that final push. As you have built the needed loyalty with the customer, you hand them over to your capable customer success partners for further development.
We offer
At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!
Our diverse team of passionate and dedicated colleagues are empowered and supported to grow by their leaders. We all have our customers in mind, in every action of our daily work life, and this is truly the key to reaching our target!
An exciting career opportunity in an international, challenging business setting characterised by high pace and diversity. You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognised and well-rewarded.
Key responsibilities
Grow Twill customer base
- Acquire new customers using functional best practices
- Effectively present the Twill value proposition according to customer needs
- Manage objections professionally and share best practices across the team
- Collaborate with Marketing to deliver an aligned message offline and online
- Manage and log pipeline effectively in Salesforce and optimize sales capacity through
- effective planning
- Provide feedback on lost opportunities in Salesforce to ensure insights are shared across Marketing, Operations and Product for future optimisation
- Work with the customer success partners to optimize both lead handover and quality
Grow Twill volumes
- Deliver volume growth and revenue as per targets (spend time with the most relevant customers)
- Engage customers during the first six months to establish loyalty and ensure customer
retention over time through a smooth handover to the customer success partner
Grow Twill Revenue and Profits
- Sell bundles
- Continuously focus on reducing sales cycles and activities needed to close the deal to improve productivity
We are looking for
Accountable for:
- Grow number of active customers booking on the Twill platform
- Deliver volume and revenue growth
- Global Twill performance
Consulted about:
- Customer insights and feedback
- Competitive landscape
- Lead quality
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
- United Arab Emirates Dubai Local Customer Service
Last application date: 21/4/2022
