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Has responsibility for providing service to Inland customers/front line
operations by ensuring that their experience in dealing with various
functions within the depot is a satisfactory experience. Acts as a
focal point between the customer and the company in terms of process
and implementation of all customer requirements.
operations by ensuring that their experience in dealing with various
functions within the depot is a satisfactory experience. Acts as a
focal point between the customer and the company in terms of process
and implementation of all customer requirements.
If you want to be part of the growth journey that we as Maersk have embarked upon along with getting exposure to multitude of solutions that we are working closely with our customers to bring to life then do join us and be part of the exciting world of everything ‘Operations’.
As Sr. CX executive, the role will be primarily responsible for day to day execution of transportation activities for our Cross -border and carrier haulage moves along with maintaining high customer satisfaction and driving the inland activity’s delivery, working with our customers, commercial and product teams to drive growth and meet customer expectations.
Maersk is brilliant at incubating talent and for the right candidate the opportunities are endless to grow within the organisation with horizontal or vertical moves basis consistently brilliant performance.
The role will report directly to UAE Country Execution Manager.
We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy.
We’re proud of our people who define our company’s industry leadership, global team culture and customer-centric focus every day.
When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees –and our parental leave policy is recognized world-wide as one of the best in the industry.
- Cross -Border specialist for UAE country and own large existing Cross-border customers along with support on implementation conversation for new opportunities actualisation (Major Cross -border pursuits)
- Process all activities for Maersk Carrier haulage customers for Import and exports moves through UAE for assigned customers
- Own and drive the P&L for the assigned set of customers (continuous improvement mindset)
- Drive ownership of vendor management program within the UAE execution team (through active coordination with other members)
- Be a force multiplier to internal and external customers/stakeholders to ensure the efficiency of processing operations and compliance with regulations related to relevant inland activities
- Manage E2E responsibility of the assigned customers (including the vendors) and work closely with Sales/Procurement/Product to bring new opportunities to life
- Be a role model for HSSE and compliance requirements for our inland activities (towards our customers through our vendors). Be an anchor for active audit mechanism towards our HSSE and complaince requirements within the Inland operations remit
- Manage administrative tasks associated with the formalities of the movement of goods (legal provisions, taxes, guarantees, etc.).
- Work closely with our support functions i.e. vendor payments, Inland process owners in Global service centers to drive continuous improvements in the way we service our customers/optimise processes
- Interact with road haulers/depot owners/terminal/Customs authorities for day to day operations
- Bachelor’s degree in logistics or Supply Chain Management, Master’s in business administration be an added advantage
- Minimum 3-4 years’ experience in a customer facing or inland transportation coordination role.
- Strong team player a must with an ability to multitask and strong customer orientation
- Good understanding of the transportation sector/logistics/container shipping industry and an ability to relate with other associated industries (Retail/ Petrochemical /FMCG/Temperature controlled cargo etc.)
- Good communication skills with the ability to communicate with external stakeholders and within the organization.
- Fluent in English (Read/Write/Oral)
- Demonstrated proficiency in using data to drive business results and ability to lead local transformation initiatives
- Good customer engagement skills and ability to pick gaps in processes and address those
