Duties and Responsibilities:
Managing the department operation and take action where necessary to ensure smooth running operation and guest satisfaction.
Approving rosters and job schedules for associates to meet the business needs.
Personally attend to all guest complaints immediately and initiates immediate solution.
Monitor and reconcile budget variances and ensure compliance.
Analyze financial information to assist in decision making.
Forecast potential events revenues and costs.
Seek out and maximize department and property revenue by implementing sales promotions and revenue opportunities.
Identify communicate and action potential sales leads.
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