Lounge Operations Supervisor Full Time

Dubai, Dubai, United Arab Emirates

Sunset Hospitality Group

Full time

Role OverviewThe Lounge Operations Supervisor plays a crucial role in ensuring the highest standards of service and guest satisfaction within the lounge environment.Key ResponsibilitiesPerformance Management: Oversee the lounge’s performance, ensuring exceptional service quality and brand standards are consistently met to enhance guest experiences.Guest Engagement: Monitor guest interactions to ensure they are entertained and that service levels meet established benchmarks, thereby maintaining high customer satisfaction.Quality Assurance: Guarantee that all food and beverage offerings are of the highest quality, aligning with budgetary guidelines in collaboration with the Lounge Manager.Complaint Resolution: Address and resolve guest complaints and requests promptly, fostering an environment of high-quality customer service and experience.Team Communication: Assist the Lounge Manager in conducting regular team meetings to keep staff informed about policies, special events, and improvement initiatives, ensuring alignment with departmental goals.Uniform Compliance: Ensure that all staff members adhere to the brand’s dress code and hygiene standards by wearing clean and appropriate uniforms at all times.Operational Support: Support the Lounge Manager in organizing and supervising daily operations to ensure efficiency and adherence to operational policies and procedures.Training and Development: Participate in providing on-the-job training and constructive feedback to team members to promote their professional growth.Health and Safety Compliance: Ensure adherence to all relevant health, safety, and environmental management procedures to maintain excellent hospitality services.

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