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Poste
Reporting to the Regional Learning Manager, member of the Retail Support Division, you will bring an entrepreneurial attitude across multiple stores to deliver outstanding Service Excellence & Brand Experience:
Accompany retail managers:
- Lead by example: demonstrate best-in-class floor management, client experience, coaching of CAs.
- Coach retail managers on effective shop floor management skills.
- Drive the feedback & coaching ethos to develop & motivate their teams.
Responsible for multiple stores, partner with retail management to drive change:
Service Excellence:
- Lead store based workshops & leverage retail expertise to improve the service excellence through enhanced shop floor management organization & operational competence.
- Accelerate the adoption of LV digital tools and foster an omni channel mindset and ensure a seamless client experience in-store & on-line.
Brand Experience:
- Identify opportunities to take the team to a higher level as ambassadors of our brand exploring High End and Fashion. Define with management a plan o bring them to the next level.
- Lead transversal product & services workshops (DTP), product essentials training & develop the selling & wardrobing skills of client advisors.
- Actively monitor key performance indicators to monitor performance improvement.
Other business priorities:
- Work on a project basis, partnering with HO (RPM, Merch, Client & HR), to deploy learning initiatives tailored to the stores specific needs.
- Champion the Learning tools (LABS, LiVE events, APPs) to ensure blended learning is an integral part of store priorities, incl. strategic launches & events.
On-boarding: Lead learning rooms to build strong selling & wardrobing skills and empower managers and buddies to deliver an efficient Employee onboarding experience.
Identify & support retail talents: a talent spotter, work closely with HR & Retail to identify talents for the expert/managerial pathways & actively contribute to their development:.
Profil
As a Retail Field Coach Trainer, your mission is to support and develop retail teams to deliver best in-class service excellence. Truly passionate about learning & an inspiration to the retail community, through regular visits, you will support stores to take the teams to a higher level & drive the feedback and coaching ethos.
Informations à l’attention des candidats
The position is based in the UAE.
RÉFÉRENCE : LVM16141
