Lloyd’s Register Group Hiring for 2nd Party Operations Manager Job at Dubai Full Time

Role Purpose:

Lead and effectively manage Inspection 2nd Party operations, building technical and geographical capabilities for local and global clients in line with agreed strategies and budgets to achieve commercial and operational targets. Lead, develop and coach the WWI team to maximise future business and development opportunities.

Key Responsibilities:

• Assisting Line Manager to create and deliver long and short-term business plans, budgets and targets, incorporating wider strategies, business environment, competition and other market forces and drivers
• Meet agreed finance and business targets and objectives to enhance the short- and longer-term commercial success of the operations through commercial and market knowledge and focus on achieving results
• Lead, manage and develop operations team to build capacity and capability through recruitment, people engagement, performance management and training / development to meet strategic and business objectives. Drive and encourage management team to do the same with their staff.
• Responsible for driving employee engagement within the team to ensure that all employees understand and are engaged in the delivery of both the business and strategic objectives.
• Drive and deliver effective resource planning for technical employees and non-technical employees, to achieve cost effective and efficient service delivery in line with technical and accreditation competence/ requirements, business plans and objectives
• Working with the Marketing and Sales team(s) to identify and build upon key accounts, markets, development opportunities and activities in line with key local and regional business objectives, in order to support key, major and multinational clients, and service delivery requirements
• Build relationships with operations and sales teams across the organisation to improve visibility and understanding of how WWI can add value to the wider business.
• Responsible for driving safety, quality and business improvements by ensuring that structures, systems, processes and procedures are co-ordinated, effective and efficient to meet business, commercial and management systems requirements whilst improving margin to meet business objectives
• Set, monitor and report financial and non-financial performance against agreed budgets in line with agreed financial targets, strategies and timelines, reporting on financial anomalies in line with agreed procedures
• Maintain strong working relationships with key and major clients through such as client visits, and lead the resolution of complaints in line with group / local procedures to manage existing business and clients to achieve the client retention rate
• Monitor and control internal systems, processes and procedures to ensure the effective delivery of Inspection services, making improvements where required, to meet client expectations
• Manage and implement change within the operations to meet future business / commercial demands by seeking improvements to increase LRQA’s competitive position through efficiency and productivity gains
• Work closely with functional heads including Marketing & Sales, Technical, Training, Finance, Human Resource to effectively resolve/improve the cross functional issues.

Technical / Professional Qualifications / Requirements:

• Degree or equivalent qualification / experience.
• Proven track record in managing operations / logistics / business, ideally have previous responsibility building organisational and technical capabilities.
• Experienced in formulating and implementing business plans and strategies to meet operational objectives.
• Customer focused with the ability to build sustainable, operational and commercial relationships and alliances.
• Knowledge and understanding of the local management systems market, Inspection products and services.
• Experienced in leading and managing an operations team in areas including recruitment, resourcing, performance, development and capability (including coaching for performance).
• Experienced in working with Marketing and Sales teams to support new and existing business development to achieve business objectives.
• Enthusiastic, flexible and results orientated approach with a ‘can do’ attitude.
• Knowledge of and ability to apply Local Certification regulations.