Links Employment Services Hiring for Bank Tele-Sales Officer (Arabic) at Dubai Full Time

TELE -SALES : Balance transfer/ Cash on call)

Participate in the achievement of Tele-calling activities assigned to the Telesales Unit.

Key Accountabilities of the role :

Execute Tele-calling activities as assigned to the team,

Enhance ENR / Takaful sales, card activation rates, control customer attrition,
Ensure minimum requirement of calls are made,
Ensure compliance with bank policies and procedures,
Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
Ensure deliverables are of the right level of service.
RESULTS REQUIRED :

Ensure that the monthly individual targets assigned by the management are achieved

Ensure no Fatal Errors are committed
Positive customer feedback
Ensure customer queries are resolved within agreed TAT
Deliver professionalism when dealing with customers and other departments
REQUIREMENTS :

Specialist Skills / Technical Knowledge Required for this role:

Excellent communication skills
Good problem solving skills
Display flexibility in dealing with clients and other team members
Customer service skills in order to resolve customer complaints
Previous experience required (if any)

Previous banking experience in similar role
Fair understanding of product and services provided by the bank
Understanding of customer relationships
Good interpersonal & convincing skills
Basic MS Office skills