About Liferay
Liferay is a uniquely profitable open source software company with 850+ fiery-eyed employees scattered across the known world. Our flagship product is Liferay Digital Experience Platform which companies like HP, Barclays, and Coach use to build great web experiences for their customers and employees. Along with making cool software, we have a greater-than-profit vision that fuels us. We give employees 5 days paid off to volunteer at charities they’re excited about and we donate a portion of our profits to various charities around the world each year. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run.
About You and this Role
We are looking for an individual that combines a true customer-first mentality with a proven background in managing subscription software solutions. The Customer Success Manager works as a trusted advisor with a portfolio of highly strategic accounts, focusing on customer health, adoption, expansion, and renewal. Additionally, the CSM maintains relationships within the Liferay ecosystem, including our Support, Sales, Product Management, and Marketing teams, to ensure only best-in-class experiences for our valued customers.
The expectation and the measurement of each CSM’s success is subscription renewals, product and project expansion, and an overall increase in customer satisfaction. Responsibilities are broad and vary based on customer needs, as is typical with this role. At the most fundamental level, a CSM ensures that customers’ goals and expectations are identified and met by providing them with guidance, insight and resources, all with unflagging enthusiasm. The most qualified candidates will display exceedingly high interpersonal skills, have experience managing enterprise software customers, show an uncanny knack for saying the right thing at the right time, offer flawless writing and speaking skills, and an attention to detail. An excitement for the role and the team at large is a given.
Key Objectives
Required Qualifications
Preferred Qualifications
What We Offer
Equal Opportunities Employer – Statement
Liferay is committed to the equal treatment of all candidates, customers and employees and to fostering a culture of dignity at work. Our operating procedure provides for equal opportunities in recruitment and employment with the aim to eliminate discrimination against any job applicant or employee on the basis of race, age, sexual orientation, gender, religion or beliefs, marital or civil partnerships status, family or dependency status, disability, pregnancy and maternity or membership of a traveling community.
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