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Scope of work (JOB PURPOSE)Front Office Assistants are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability.Welcome guests into the resort with a genuine warm welcome. Ability to deliver a dynamic customer service experience by assisting guests with check in/checkout process and inquiries. Ability to work under pressure and in a fast environment. Works effectively in a team environment.Main ResponsibilitiesCheck guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is providedMaintain and improve the quality of the guest experienceProcess all payments according to established hotel requirementsProvide information and assistance to all guests and visitorsProvide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and informationProvides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBXPlay an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.Assist guest services, safety services, housekeeping, and engineering teamMaintain confidentiality of all guestsMust be able to multitask and prioritize departmental functions to meet deadlines.Health & SafetyTo take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:Following reasonable instruction related to health & safety.Reporting dangerous situations or deficiencies in health & safety arrangements.To only use work equipment in accordance with trainingTo not interfere or misuse anything provided for the purposes for health & safety.Qualifications, Experience, & Skills1 – 3 years of Hotel front desk experience preferred. Preferred candidate will have experience in OPERA property management system or equivalent. Must be able to speak the English language clearly and fluently. Preferred candidate will have the ability to speak at least one more language, Arabic, French, Russian, Mandarin, fluently. Provide excellent customer service and maintain a professional demeanor. Ability to communicate effectively with others both verbally and written.Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
