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Service Advisor
Job Location : UAE
Essential Duties and Responsibilities:
• Greet and Welcome the SMILE when enter our premises
• Asks customers to explain specific vehicle issues.
• Takes detailed notes about symptoms based on customer testimony on Job Order
• Inspect vehicle exterior and interior for scratched and damage before entering workshop.
• Enters customer information in Job Order and into system database.
• Inspects vehicle to further analyse the problem.
• Advises customer on necessary repairs and maintenance.
• Works with customer to formulate the best service plan for their budget and needs.
• Assists mechanics in completing repairs.
• Provides cost estimates to customers.
• Answers questions posed by customers.
• Maintains electronic and/or paper records of completed service work.
• Explains the work completed by mechanics and makes suggestion for future maintenance.
• Provide billing statements and explains billing details..
• Inspects work completed by mechanics
• Before deliver check the vehicle whether it clean and tidy
• Maintain good relation with the customers.
