Krish Project Management Service Hiring for Telecalling Team Lead at Dubai Full Time

Telecalling Team Lead

Job Location : UAE

Roles & Responsibilities :

• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills
• Strategic and day-to-day leadership of the telecalling team, ensuring that sales targets are hit or exceeded
• To manage the recruitment, induction and training of new employees, as appropriate, plus supervision of temporary/freelance staff as necessary
• Proactively developing and implementing plans to deliver company, team and personal targets by developing telesales strategy, testing new ideas and sharing best practice
• To work with marketing to develop creative ideas and ensure that all opportunities are taken so that sales targets are hit or exceeded
• To deliver team sales targets by leading the team and to deliver personal sales targets
• To arrange, participate in and lead training and team meetings as required in order to encourage agents to learn new sales techniques and achieve planned sales goals
• To set and monitor targets to achieve the planned sales
• To undertake regular analysis and review of all aspects of telecalling to ensure that sales are maximized and that all processes are as efficient and cost-effective as possible
• To ensure that company HR standards and legal and regulatory requirements are complied with

Requirements

• Bachelor’s degree in marketing, human services or similar field.
• Must have Outbound sales experience working towards a target
• Previous experience working as a telecalling Team lead
• 2-5 years’ experience in a Team Leader/ Supervisory role
• Highly driven and high energy individual to deliver in a target driven environment and is hungry for success
• Strong leadership and sales skills.
• Ability to multitask.
• Ability to work well under pressure.
• Ability to write and present reports.
• Strong organizational skills.