Kitopi Hiring for Associate – Customer Success at Dubai Full Time

Associate – Customer Success

Dubai / UAE – Growth / Full-Time / Hybrid Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
As a leading food-tech business, Kitopi’s growth has been largely fueled by its innovative and scalable software solutions. Kitopi’s kitchens are powered by its proprietary Smart Kitchen Operating System (SKOS) – an in-house suite of applications that optimizes cloud kitchen operations in real-time. As part of its growth roadmap, technological innovation, data science, artificial intelligence, and robotics will take center stage as Kitopi continues to reinvent the food industry as we know it today.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.
Kitopi’s Associate – Customer Success are the bridge between our business and the brands we represent. Need to make sure that every brand that we cook for is absolutely satisfied with our services and is continuously gaining the market’s trust in Kitopi. Constantly reaching out to new and existing brands, super self-motivated and driven, and will always find a way to close the deal. + Grow the business of brands in the Kitopi portfolio by facilitating and consulting on new launches, marketing and strategic initiatives
+ Be able to build and manage the brand P&L within Kitopi
+ Stake out brands in the market that could benefit from being part of the Kitopi family (basically, everyone) and approach them.
+ Constantly receive feedback from brands and Kitopi B/C’s and adjust accordingly.
+ Delegate tasks to Kitopi Brand Champions and other team members; receive feedback gracefully from Kitopi management and apply it.
+ Generate reports periodically for various brands indicating brand performance with respect to revenue, customer feedback, and retention.
+ Set a schedule for quality control checks and carry them out. Ensure there’s a smooth flow between our kitchens and delivery aggregators.
+ Maximize the business attained from each existing brand through proposing new ideas, marketing schemes, and product development.
+ Manage and grow the business with high profile F&B brands
+ Nourish individual relationships with client partners
+ Develop thorough plans to increase brand awareness, sales, customer acquisition, retention and ratings Implement data – driven discounts strategy and develop marketing campaign plans both on the food delivery aggregators and off the aggregators (social media)
+ Provide product development and product support in order to establish proper channels of information and communication
+ Manage projects and serve as brand ambassador between kitchen managers, supply chain, chefs , marketing and tech / product to ensure there’s a smooth flow between our kitchens and delivery aggregators
+ A minimum of two ( 2 ) years of experience , ideally with a Growth mindset . Business Development , Sales and more importantly , Relationship Management are key .
+ Passion for Food & Beverage and monitoring market trends .
Recruitment Process and Timeline First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding – this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will get in touch with you to discuss the offer. We aim to take you through this process within 2-3 weeks.
Benefits – Extensive learning opportunities – we offer many hard and soft skills training to help you improve and challenge yourself – You’ll be involved in customized workshops run by Kitopi Academy – You’ll have a chance to work in an international, diverse, and inclusive environment – You’ll be part of one of the most caring communities out there. – Finding a chance to become a shareowner with our ESOP plan (T&C Applies) – Free and unlimited access to a nutritionist because we care about you – No Dress Code (T&C Applies) – Extended maternity and parental leave – The infamous team activities and social events are bursting with fun – Inclusive Private Health Insurance – Up to 50% discount from Kitopi brands – Annual leave as per the company policy
We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.
Kitopi is an equal-opportunity employer. While we currently operate in 6 countries, we are over 70 different nationalities of talented Kitopians. We celebrate our rich diverse backgrounds, lifestyles, and cultures and have a 0 tolerance policy towards racism, bigotry, and hate. Please apply if you see a position that makes your heart skip a beat and help us build a company that we’re all proud to work for.
Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy – you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.
Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.