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Must be fluent in British.
Guest Relations Manager duties and responsibilities:
- Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
- Respond to guests needs and anticipate their unstated ones.
- Expect and react promptly to guests’ requirements and inquires.
- Actively listen and resolve guests’ complaints.
- Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc).
- Coordinate and manage communication between guests and staff.
- Promote all amenities, conveniences and programs offered.
- Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.
- Appraise team’s performance and produce reports.
- Examine activities logbook, assign tasks appropriately and implement control schedule daily.
Guest Relations Manager requirements:
- Proven working experience as guest relations manager.
- Working experience in hospitality.
- Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques.
- Familiarity and interest in industry’s latest trends.
- Hands on experience with guest relationship management software.
- Proficiency in English, multilingualism will be considered an asset.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.
- BS degree in hospitality management, business administration or related field.
About Kingsmen Agency :
Kingsmen Agency is a 360 marketing and advertising management company based in the UAE. We are one of the best leading marketing management agencies in Dubai with clients & staff worldwide from Dubai to Egypt, Ukraine, Lebanon & UK. Our company provides excellent digital marketing and social media management services to various industries. We create, plan and manage top-performing digital campaigns for any business to aid growth and help achieve their goals efficiently. We provide our clients with creative content that informs, entertains, and provides value to their audiences. We strive to accelerate business growth for our clients using our mastery of digital technologies.
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