Kinetic Hiring for Service Engineer Job at Dubai

A leading Medical Devices company is actively recruiting a Service Engineer to be based in Dubai, UAE.

Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.

The main responsibilities will include:

• Responsible for troubleshooting, installation, maintenance, and repair on designated equipment
• Preparing training plan, tools and delivery for product and application to clients and customers
• Completing Preventative Maintenance and field modifications
• Ordering and managing repair parts cycle times
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated
• Utilizing the escalation process to resolve customer service delivery issues
• Identifying and participating in sales opportunities such as new contracts, contract renewals and system sales.
• Salary: AED 11K – 13K

To be successful you will need to meet the following:

• Degree in Biomedical Engineering or similar field
• Working experience in aesthetics devices, machines, lasers, or similar products
• Proficient in MS Office Applications
• Arabic speakers preferred
• Resourceful, with the ability to work independently
• Strong time management skills