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Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner
· Coordinating and multi-tasking job duties in a fast-paced environment
· Maximise room rates according to company standards
· Coordinate with clients and Guest Relations Team of Keys Please Holiday Homes for bookings, room availabilities, and extra services
· Responding quickly to calls and general enquiries to ensure guests are not kept waiting
· Providing each Keys Please Holiday Homes guest a personal booking experience
· Ensure close alignment with Revenue Management to optimise revenues and occupancies
· Actively deliver to targets
Ensure that all reservations are captured into the system according to standard operating procedures
· Prioritising tasks and communicate effectively with colleagues which is essential for the daily running of the operations
· Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered
· Collaborating effectively with the Marketing Team to upsell any specific property
· Working on other tasks or ad-hoc projects/activities as required
Job Type: Full-time
Salary: AED4,000.00 – AED8,000.00 per month
Job Type: Full-time
Experience:
- Hotel Reservations /Holiday Home: 4 years (Required)
