Kerzner International Management Hiring for Director of Hotel Branded Residences Rental at Dubai Full Time

Director of Hotel Branded Residences Rental
(7715)

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple – we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion.

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.

About the Role

The Director of Rental Management, Private Homes is responsible for the management of Rental Programs at all Kerzner Branded Residential and Private Homes properties. These responsibilities include preparing the overall strategy for Kerzner’s rental programs, business development, implementation, and seamless integration at the properties with ongoing oversight and management of the Rental program performance, with a high degree of cross functional engagement.
The Director of Rental Management, Private Homes will be a thought leader and have a background in luxury hospitality and rental programs, with the necessary internal and external experience to develop the Rental business to maximize its full potential and meet the companies’ expectations and requirements for the continual growth of Kerzner International’s Branded Residences and Private Homes business.

Key Duties and Responsibilities

Rental Program Business Responsibilities

• Undertake initial analysis of current rental program structure and performance with all key stakeholders.
• Prepare 3-year Private Homes strategic business plan with the objective to become the leading rental program in each competitive set across Kerzner brands.
• Responsible for rental program strategy, implementation, execution, coordination, and performance oversight at property level.
• Ensure that all legal and regulatory requirements are met with a necessary understanding of jurisdictional nuances.
• High degree of both corporate and property level cross functionality necessary to be effective in the role
• Stay up-to-date on industry trends and local market conditions.
• Works closely with Kerzner developer partners to ensure the rental program model is understood and communicated concisely, extending to developers Private Homes sales.

Rental Program Operations Management

• Responsible for Private Homes Rental management including operational requirements, training, implementation of standards and policies ensuring seamless integration with property teams.
• Establish property rental program policies, procedures and regulations, implement to enable and ensure the effective delivery of brand standards consistent with Kerzner resort standards.
• Advises General Managers, Director of Private Homes & Rental, other Excom and property colleagues on Private Homes operational, rental model and rental execution.
• Communicates with owners/developers/other partners on rental program structure, training, and education.
• Oversees the quality, standards and meeting the expectations of both Kerzner Homeowners and rental program guests to ensure “amazing experiences and everlasting memories” for all.
• Improves service by communicating and assisting individuals to understand guest needs, homeowner and guest reviews, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any Homeowner/guest/employee situation as needed to ensure the integrity of the property and rental is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
• Ensures Financial Reconciliation and homeowner reporting in place of guests stays and Homeowner revenue sharing at each property.

Rental Program Performance

• Establish key performance metrics to effectively analyze performance at the individual property level and consolidated across the portfolio.
• Undertakes regular property quality inspections and ensures an effective inspection system is in place and consistent with resort standards.
• and makes appropriate recommendation for capital upgrades to the Private Homes FF&E packages accordingly.
• Maintain a high level of communication with the property owner/developer, keeping them updated on the condition of their rental and any necessary repairs or improvements
• Prepare and distribute accurate monthly performance reports

Communication

• Internal – Corporate Head Office, Property teams including General Managers and Directors of Private Homes & Rental.
• External – Kerzner Homeowners, Developer partners, Sales teams, Brokers and Agencies, Industry consultants

Skills, Experience & Educational Requirements

• Bachelor’s degree in business, hospitality, or related field
• 3+ years’ experience in vacation rental management, hotel operations, or a related role
• Strong leadership skills and interpersonal communication skills.
• Ability to work independently and with a team to meet deadlines
• Proficient in Microsoft Office and reservation software programs
• Must be fluent in verbal and written English
• Excellent computer literacy required. Microsoft Office proficiency (incl Excel)

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.