Keolis Hiring for Senior Tram Driver Job at Dubai Full Time

The purpose of this position is to deliver a safe, reliable, world class, customer focused train service in the Dubai Tram System.

MAIN RESPONSIBILITIES Operate passenger vehicles in all operating modes as required. Assist in the shunting operations of tram vehicles inside the depots area. Comply fully with procedures and work instructions as part of the training and induction courses for tram drivers. Manage line dispatching duties. Enforce procedures and work instructions and carry out duties in a way to ensure the safety of members of the public and employees of the railway. Assist in test runs when requested by the maintainer and during engineering hours. Controlling the evacuation of a tram in an emergency. Responsible for coaching, mentoring, managing tram drivers and customer service operators. Re-establishing tram operations following failure or activation of emergency brake application of the tram. Being perfectly punctual to service and rotation operations. Notifying as soon as possible in the event of an unexpected absence. Cover the role of Operations Supervisors when required (annual leave, sick leave etc). Provide assistance to the training department to deliver training courses. Act as the key training resource and expertise for tram operations courses. Report for duty fully prepared deliver a safe, reliable, world class, customer focused tram service. When dealing with customers, ensure that matters are handled tactfully and sensitively as appropriate and strictly follow the procedures and work instructions of the organisation. Render all possible assistance to customers, in particular those with special accessibility needs. Perform shift and emergency duties when required. Perform and carry out other duties as instructed / directed by the Operations Supervisor and/or member of the senior management team of Dubai Tram.

KEY SKILLS Must have an RTA Instructor permit. Must hold an instructor permit. Must be a key Instructor. Must be an assessor. Must have good eyesight and normal colour vision. A mature, proactive and responsible approach to work with initiative and problem-solving ability. Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation. Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.

EXPERIENCES Must have held a clean driving license with 5 years driving experience in either UAE or home country. Must hold a clean and current UAE Driving license. Must be over 25 years of age. Experience of working as a front-line staff in a customer oriented and customer focused environment. Experience and understanding of dealing with customers and conflict resolution techniques.

EDUCATIONNAL QUALIFCATIONS

Ideally a degree holder or higher diploma of post-secondary education in a related discipline.