Kawader HR Consultancy Hiring for Guest Relation Representative at Abu Dhabi Full Time

Job Summary

Reports to the Guest Relations Specialist, as a Guest Relations Representative you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, serves as a primary point of contact for our customers. The main goal will be to ensure our guests enjoy themselves and plan to come back to our resort

Duties & Responsibilities

 Offer consistently professional, friendly, warm and engaging service

 Give a warm welcome and register guests taking into account the established SOPs

 Bid farewell and invite guests for future visits in accordance with the established standards

 Achieve memberships target as per target

 In charge of walk-in guests and responsible for all pro-active and day-to-day facilities issues

 Collecting payment cash or cards for membership fees

 Cooperate with other departments if required such as F & B, Accounting, Reservation, etc.

 Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact

 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

 Demonstrate a complete understanding of the resort’s policies and procedures and service standards and have full knowledge of the resort’s facilities, products and services, offers, amenities, events, etc.

 Address complaints and go the extra mile to make sure our guests are satisfied

 Anticipate guest needs and build rapport with customers, responding quickly and efficiently to guest concerns

 Ensure compliance with health and quality standards

 Handle the guest compline and reported to line manager

 Contributing to the development of customer satisfaction programs

 Communicate with guests in-person or via phone or email, follow-up to ensure that each complaint has been resolved to the customer’s satisfaction  Any other Ad Hoc duties that maybe assigned by management from time to time

Skills

Minimum Qualifications & Experience:

 Bachelor’s degree in Hospitality/Hotel Management or a related field or equivalent commercial experience

 Minimum 3 years’ UAE experience in Hospitality and / or sports facilities environment, gained in a similar role, with a proven track record in hotel related industries is preferred

 Experience in an integrated Private or Semi-Private Resort and Country Club or Sports Club with both Membership and Public access in a similar role

 Should be a customer-oriented individual with a good knowledge of hospitality industry standards

 Excellent written and oral communication skills

Female, European Nationality (Serbian, Ukrainian, Russian, etc.) Tall, Slim with pleasing personality