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KAMA Capital is a leading financial institution based in Dubai, United Arab Emirates. We specialize in trading services and offer expert financial services and trade in various international markets.We are seeking a dynamic and experienced Customer Support Representative with a background in Forex to join our rapidly expanding team to help grow our business.Role DescriptionThe Customer Support Representative is responsible for providing high-quality service to our customers. This role involves addressing customer inquiries, resolving issues, and providing information about our products and services. The ideal candidate will have excellent communication skills and the ability to handle a high volume of interactions efficiently. This role requires flexibility in working hours to accommodate varying shift patterns.Job Description· Respond to customer inquiries via phone, email, live chat.· Provide accurate information about products and services.· Resolve customer issues and complaints in a timely manner.· Escalate complex problems to the appropriate department when necessary.· Follow up with customers to ensure their issues are fully resolved.· Maintain detailed records of customer interactions.· Suggest improvements to processes and services based on customer interactions.· Participate in team meetings and training sessions to enhance service quality.· Comprehensive understanding of the company’s products and services to provide accurate information.QualificationsArabic SpeakerCustomer Support, Customer Satisfaction, and Communication skillsStrong problem-solving abilitiesExcellent interpersonal skills and ability to work well with a teamFluency in EnglishPrevious experience in the financial industry is a plusIndustryFinancial ServicesEmployment Type
