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Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.Do you envision shaping the future of all home services in one of the fast-growing tech companies based in Dubai?Take over a key role as an Operations Specialist (Booking Management) in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.Join us and just shine with us let’s become #everydaybetter, together!What we expect from you:Track and analyze various reports such as partner issues, operational failures, etcResponsible for managing the flow of work and optimize operational activitiesConfirm the ability and availability of order executionInform and educate partners for new process implementation and follow-up to ensure proper executionMajor coordinator between the Commercial team and the various business units to receive constant updates throughout the execution processUpdate the system with the relevant status changes and notify the client accordingly as per the company’s standard Service Level AgreementMaintain good relations with key persons inside and outside the companyReady to hustle in extreme situations and ready to take any challengeAbide by the company’s rules and regulations and ensure compliance to KPIs and Service Level Agreements (SLA)What we are looking for:Should be based in UAE and know UAE marketBachelor’s degree is a mustThe drive and intellect for solving daily problems of our customers and partnersAbility to stay calm when customers are stressed or upsetPreferably, someone with 3-5 years of experience in E-Commerce, Contact center, early age start-ups Ops, business operations, and a history of high performance, will do well in these rolesBasic Knowledge of Excel, CRM, Ticketing software is a mustA team member who has the ability to get hands-on in a complex operational environmentExcellent oral and written communication skills, presentation, and interpersonal abilitiesKeeping records of customer interactions, transactions, comments, and complaintsReady to hustle in extreme situations and ready to take any challengeStrong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspectivePERKS OF BEING A PART of JUSTLIFENothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:We Care About YouFlexible working hours and remote working arrangements depending on the jobOne-day extra vacation on your birthday with our JustHoliday!Free Justlife credits so you can enjoy our own servicesWork reality escapes opportunities through team-building games, challenges, and many more activitiesWe improve youWorking with a great team and entrepreneurial spirit!Continuous learning with mentorship, coaching, on-the-job, and internal-external trainingNever-ending growth and fast career development and internal career opportunitiesA fair and objective Performance Management SystemWe recognize youIgnition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition ProgramAvailability of company discounts and gift vouchersA bonus for every successful Employee ReferralAbout Us:At Justlife, we envision a life without any chores that keep you from doing what you really want to.Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.Join the tribe and let’s become #everydaybetter, together!Powered by JazzHRbqdB1H4l7E
