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Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?Take over a key role as an Operations Manager in the Customer Experience department, and be a part of this exciting adventure of never-ending growth and success.Come onboard and dedicate yourself to becoming #everydaybetter!What we expect from you:Own the whole operations in Justlife, plan and coordinate our daily orders, ensuring the improvement of performance and productivityMonitor customer experience from order placement through to service completionTrack and analyze various reports such as partner issues, operational failures, etcReview the current booking operation and help the company set up new processes to streamline and improve the customer experience along with the professional and partner experienceCoordinate with the Business Development team to ensure bookings are servedConnect with service teams and coordinators to ensure that communication and processes between teams and coordinators run smoothlyMajor coordinator between the Commercial team and the various business units to receive constant updates throughout the execution processDeal with all operational challenges to ensure bookings go smoothlyInform the technology team about technical errors and bugs in the systemManage a team of operations specialists, giving them regular input on their performance and helping with training as requiredWhat we are looking for:Bachelor’s degreeAt least 3 years experience in managing a teamA candidate who is based in DubaiExperience in using CRM toolsCompetent with data management and analysisStrong stakeholder management skillsFamiliar with Freshdesk or similar ticketing solutions, POWER BI, or similar data display toolsStrong internal and external customer service orientation with deep and broad expertise in the front-to-back customer experience and the ability to describe things from a customer perspectiveAbility to solve problems on the spot and to think from both the customer’s and the crew member’s perspectiveReady to hustle in extreme situations and ready to take on any challengesPERKS OF BEING A PART of JUSTLIFENothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:We care about youFlexible working hours and remote working arrangements depending on the job.One-day extra vacation on your birthday with our JustHoliday!Free Justlife credits so you can enjoy our own services.Work reality escapes opportunities through team-building games, challenges, and many more activities.We improve youWorking with a great team and entrepreneurial spirit.Continuous learning with mentorship, coaching, on-the-job, and internal-external training.Never-ending growth and fast career development and internal career opportunities.A fair and objective Performance Management System.We recognize youIgnition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition Program.Availability of company discounts and gift vouchers.A bonus for every successful Employee Referral.About Us:At Justlife, we envision a life without any chores that keep you from doing what you really want to.Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be the best versions of themselves.Join the tribe and let’s become #everydaybetter, together!Powered by JazzHRmXBhChTmJS
