Jumeirah Hiring for Housekeeping Manager – Jumeirah Emirates Towers Job at Dubai Full Time

About Jumeirah & the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai’s skyline and a visible statement of the region’s growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Housekeeping Manager to join the Housekeeping department in Jumeirah Emirates Towers. The main purpose of this role is to provide strategic leadership and direct operations to ensure the Housekeeping department achieves each goals and effectively contributes to the guest experience whilst maintaining Jumeirah Brand standards .Your key responsibilities will include:

• Ensure proper inventories of all operating equipment in Housekeeping are conducted in line with audit standards in order to effectively manage cost.
• Ensure all safety rules, emergency procedures and fire prevention regulations are strictly enforced in line with Jumeirah HS&E standards to ensure guests and colleagues’ safety.
• Ensure proper controls of master keys are in place in order to guarantee guests safety.
• Effectively oversee the control of cleaning supplies and guest supplies (receiving, recording, handling and storage) to minimise losses and maximise use of resources.
• Participate in the preparation of the Annual Business Plan to ensure housekeeping operation is adequately represented.
• Liaise with Front Office Manager to monitor service quality, plan unique guest experiences and to discuss operational problems in order to maximise guest satisfaction.
• Liaise with Engineering to properly monitor that repair works are efficiently delivered in the rooms and public areas to ensure guest satisfaction with the hotel products.
• Recommend modernisation of cleaning methods and equipment to ensure quality of cleanliness and increase in performance, to meet guest expectations.
• Provide creative set-up of guest amenities/supplies, flower/plants arrangement to develop and enhance the image and reputation of the hotel.
• Monitor and analyse room products of competitive hotels (local and international) to bench mark and keep up to date with the latest trends to maintain competitive advantage.
• Welcome VIP’s upon arrival as appropriate to ensure guests are well received.
• To study and evaluate the operation of the Housekeeping Department, and suggest improvements.
• To maintain a record of Planned Maintenance cleaning work i.e. carpet shampooing, bedspread cleaning, blanket cleaning and general rooms cleaning.
• To conduct inspections of corridors, service areas, pantries, staircases and Public Area toilets to ensure proper cleaning.
• To ensure that all suites and rooms are inspected thoroughly.
• To ensure that all equipment is well maintained and handled correctly.
• To handle guest complaints in accordance with the hotel policy, reporting all complaints to the Director of Operations.
• To check the logbooks and follow up on outstanding matters.
• Provides supervision and direction to housekeeping colleagues.
• Interacts with guests as well as individuals outside the hotel including suppliers, contractors and competitors.
• Co-operates, co-ordinates and communicates with other department heads as required
• Monitors Housekeeping team to ensure guests receive prompt and courteous service
• Informs other operating departments regarding Housekeeping matters which concern them, notably Front Office to ensure accurate room status, in addition to communicating with Engineering.
• Establishes and maintains effective employee relations
• Conducts such functions as hiring, performance, appraising, counselling, disciplinary actions to ensure appropriate staffing and productivity.
• Identifies training needs, develops formal training plans and implements training sessions.
• Implement and change routine programmes that need adjustment due to change in business climate. Review schedules and ensure they reflect business needs
• Schedule routine inspections of all housekeeping areas including occupied and vacant rooms
• Inspects guest rooms and all housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required. Makes recommendations to the Director of Operations, plans and assists with capital investment for all areas
• Maintains appropriate standards of dress, hygiene, uniforms, appearance, posture, and conduct of departmental employees
• Conducts regular departmental communication meetings ensuring that appropriate information materials on the departments and hotel are shared
• Ensures Housekeeping colleagues are familiar with in-house facilities for the purpose of assisting guests
• Control all departmental costs including labour, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the high standard
• Participates in the preparation of the hotel’s annual strategic plan and goals programme. Prepares the Housekeeping Departmental budget
• Monitors and controls inventories for operating equipment, linen and uniforms to ensure par stocks are maintained and costs are controlled
• Maintains a steady flow of communication to the Executive HK and Director of Rooms and to other department heads
• Supervises outside contractors to ensure contractual compliance with respect to window washing, marble polishing, night cleaners, plant companies, flower supplier
• Implements and controls Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Supervises and ensures that the hotel uniforms are maintained. Offers suggestions and implement decisions on new designs, fabric selections and quality of workmanship. Liaise with heads of department on new concepts.
• Adhere to Jumeirah Group’s people culture and to promote them to all colleagues making sure to always be an example for them.
• Ensures competence level of all colleagues is sufficient for the departments to meet/exceed the requirements of the organization and guest.
• Ensure that all colleague’s follow the health, safety and hygiene policy and procedures, and that a high standard of grooming is maintained by all HK colleagues.
• Ensures appropriate and efficient communication.
• Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions
• Assist Purchasing and Housekeeping in analysis and selection of new linens and uniforms.
• Controls and analysis on ongoing basis, departmental labour and material costs, to ensure performance against budget.
• Assist to preparing the Housekeeping department budget.
• Controls expenses through planning of needs, review of purchase orders and labour standards
• Responsible for the proper, efficient and profitable functioning of the Housekeeping department
• Prepares the budget for presentation to the accounts department.
• Carry out fire and evacuation procedures as required by the hotel fire and safety policy.
• Report any hazard and follow up to ensure action is taken to comply with hotel standards in relation to hygiene and personal presentation.
• Comply with hotel health and safety and hygiene policy.
• Keeps aware of trends, new methods, chemicals and equipments in the Hotel industry, through trade magazines and by visiting other Hotels.
• Performs related duties and special projects as assigned.

About you:

In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.

You will have excellent written and spoken English skills, additional language is advantage. Knowledge of hotel operating systems is a must. Your experience in handling guest requests and exceeding their expectations would be regarded as essential.

Should be able to quickly learn and adapt to a new work environment.

• Minimum of 5 years work experience at a luxury hotel
• Minimum of 3 years work experience as Assistant Manager at a luxury hotel with high occupancy and turnaround.
• Experience in managing people and outsourced labour
• Pre-opening or major refurbishment experience in a similar operation
• Experience working in Middle East
• Eye for detail
• Intermediate level – Microsoft Office applications
• Competent in OPERA version 5
• Demonstrate the ability to acquire attributes such as leadership, problem solving, training and developing subordinates, goal setting and goal oriented.

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.