Jumeirah Hiring for Guest Services Executive (Russian Speaker) – Jumeirah Living Marina Gate Job at Dubai Full Time

Guest Services Executive (Russian Speaker) – Jumeirah Living Marina Gate – (220000H5)

About Jumeirah and the Hotel:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Jiving Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living marina Gate redefines the standard of living by offering exclusive range of facilities and amenities including an infinity pool overlooking Dubai Marina, along a-state-of-the-art fitness center and Amara Lounge. An exciting feeling of accomplishment and excitement envelops this destination that long and short-term guests confidently call home.

“Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.”

About the Role:

An exciting opportunity has arisen for a Guest Service Executive to join our amazing Front Office team in Jumeirah Living Marina Gate. The main purpose of the role is to anticipate and meet guests’ needs and requests, ensuring complete guest satisfaction in addition to recognize all repeat and important guests.

The main duties and responsibilities of this role are to:

• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Lobby Presence and guest escort via buggy or on foot to their rooms
• Serve welcome towels and drinks to arriving guests.
• Prepare amenities for arrivals and guest in house.
• Provide personalised check in to all VIP guests.
• Update and maintain all guests’ profiles history files accurately.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensure that the Reception desk is manned, operationally prepared and stocked at all times.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.
• Display high product knowledge of all services and facilities of the hotel.
• Report for duty on time and wearing the correct uniform.
• Overlooking the Reception Email Inbox and the efficient and timely communication of the same.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Essential:

• College Level Educational Attainment or Diploma in Hospitality Management Field.
• Previous Hotel Experience (through studies or work experience) in a hotel.
• Basic experience with windows, internet explorer and word.
• Previous Experience in Fidelio/Opera and HotSos is advantage.
• Good interpersonal and communication skills, fluent in Engish.
• Able to communicate effectively and to respond well (switched on) to questions and requests.
• Well-groomed and presented.
• Outgoing and friendly personality, enthusiastic and eager.
• Able to work in a team, i.e. caring about other team members and open towards other nationalities.
• Should be able to quickly learn and adapt to a new work environment.

About the Benefits:

This position offers a highly competitive salary and benefits which include; accommodation and flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Primary Location: United Arab Emirates (AE)-Dubai-Dubai

Job: Front Office

Organization: Jumeirah Living Marina Gate [JLMG]

Job Posting: May 5, 2022, 2:18:38 AM