Jumeirah Group Hiring for Director of Membership at Jumeirah Group at Dubai Full Time

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay DifferentTM brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubai’s Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge, London, at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirah’s name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Furter expanding its footprint into new markets, guests can now enjoy its service beyond expectations at the stunning all-villa Jumeirah Bali and the exquisite Jumeirah Muscat Bay, both of which opened in 2022.

About the Job

An exciting opportunity has arisen for a Director of Memberships to join our team in Dubai. The main purpose of this role will be the successful setup, launch and growth of our membership programme and maintaining a healthy pipeline of potential members, successfully onboarding new members, and maintaining member relationships through multiple renewals is of paramount importance.

Key Responsibilities:

Act as the program’s primary contact for prospective members. Lead prospect member outreach activities, including calls, introductory meetings, and presentations… Support in the preparation of new member onboarding material, agreements, and documents. Own the member onboarding process until handover to the Director of Lifestyle Services. Coordinate with leaders across Jumeirah and Dubai Holding to identify potential members. Take responsibility for the continued development and growth of the Jumeirah membership program and set relevant targets for member acquisition, renewal, and satisfaction. Be responsible for the identification and onboarding of members to the program. This will include sourcing member profiles from across the Jumeirah organisation, coordinating outreach, and running one-to-one member welcome events. Assign and regularly report on key sales success metrics associated with the above initiatives. Work closely with the Jumeirah membership committee to ensure the prospective member pool is consistent with the committee’s goals and vision. Maintain relationships with existing members and take responsibility for the successful renewal of annual memberships. About You

The ideal candidate for this position will have the following experience and qualifications:

Essential

8-10 years of sales or customer relationship management experience in any of the following sectors/areas: luxury hospitality, lifestyle management, or luxury travel & leisure. In-depth knowledge of Dubai and UAE attractions and culture, with sales experience in the region, demonstrated ability to communicate with HNW clients. A “hands on” natural problem solver, detail-oriented, and self-motivated. Willingness to travel and to participate in remote meetings for members in other time zones. Ability to speak multiple languages would be of significant benefit. Experience managing a sales pipeline, specifically in the UAE or GCC region. Experience developing a pipeline from the ground up would be a significant value add. In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals. Demonstrated ability to set clear and meaningful sales targets. About the Benefits

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties. Globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, children’s education assistance and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.