Juma Al Majid Group Hiring for Customer Support & Services Jr. Officer Job at Dubai Full Time

1. Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.

2. Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.

3. Generates Sales Leads.

4. Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.

5. Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.

6. Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.

7. Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.

8. Receives Outbound Calls for different campaigns through Genesys Contact Center System.

9. Saves customer profile in Forms through Genesys Contact Center System.

10. Qualifies the call through Genesys Contact Center System.

11. Obtains the status of service requests and service history through Oracle Application and informs the customers.

Requirements