Jams HR solutions Hiring for Customer Support Representative Job at Dubai Full Time

Provide high level customer support to customers, manage end to end customer order processing. Direct customer engagement.

Responsibilities and Duties:

• Manage end to end process for customer orders – incl. export and local customers.
• Manage end to end process of inventory stock orders from internal Tecumseh manufacturing regions and external 3rd party suppliers / vendors.
• Input, issue & document POs, PFIs, commercial invoices in the accounting system (Quickbooks).
• Maintain import / export order book tracker & weekly sales dashboard.
• Maintain inventory stock tracker (on hand, in transit, ordered, & booked).
• Respond to all customer correspondence via phone or email.
• General administrative & secretarial work related to local JAFZA business entity.

Qualifications

• Bachelor’s Degree in Commerce / Business Management.
• Minimum 3+ years prior customer service experience.
• International logistics / freight forwarding, warehousing experience a must.
• Positive customer service attitude.
• Effective verbal & written communication skills must be fluent in English.
• Ability to work with a team as well as independently.
• Proficient in Microsoft Office (Microsoft Excel, Word, Outlook).
• Knowledge / previous experience working with QuickBooks accounting software.
• Knowledge / previous experience with international trade & logistics processes.
• Relevant HVAC&R trade industry experience an advantage.
• Ability to multi-task in high paced environment and detail oriented.
• Experienced in using –

o Dubai Chamber of Commerce website;

o Dubai Trade Portal;

o & JAFZA Portal an advantage.

Job Type: Full-time

Salary: AED10.00 – AED30.00 per month

Application Question(s):

• Do you Have Experience International logistics / freight forwarding, warehousing?