Iron Mountain Hiring for Inside Sales Professional Job at Dubai Full Time

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Inside Sales Professional

Responsibilities:

• To proactively manage a portfolio of designated customer accounts
• Build strong strategic customer relationships, taking responsibility for customer satisfaction, and encouraging loyalty and mitigating risk of termination. Proactively adding value to develop strong partnerships, maximising retention levels.
• Identifying new opportunities across all product lines and working collaboratively with sales colleagues to drive incremental revenue
• Primarily a desk based role providing telephone support and relationship management

Key Accountabilities:

• To retain the aligned book of business in terms of revenue and cubic ft storage and in turn to maximise the available revenue generated from these relationships by identifying other revenue opportunities.
• Own and support the creation and overall implementation of Account Plan(s) within the Book of Business leading the relationship on specific allocated customers to ensure retention of revenue through Customer Excellence
• Identify and implement the most effective and tailored proactive contact strategy through strong relationship mapping and partnership with Sales team.
• Generate leads across all Iron Mountain product lines working in partnership with Sales Team
• Review and proactively manage customer contract renewals.
• Understand the full organisational structure of each account and ensure that Iron Mountain is engaged across the entire customer “field of play”.
• Identify and manage potential profit improvements and pricing exposures using the Iron Mountain suite of tools and processes to assist in this task taking into account market trends.
• Market all aspects of Iron Mountain products, services and market differentiating processes as ‘added value’ (in particular IMConnect & SecureSync) and refer Customer on for further training as required
• Fully understand customers’ buying requirements in regards to specific compliance, legislation and environmental policies pertinent to the relevant industry sector
• Understand market place trends and buying signals
• Always ‘sell’ the added value of Iron Mountain as a market place differentiator

Experience:

• Sufficient experience in a revenue focussed or customer service environment – ideally working within an Inside Sales role previously
• Experience of dealing with complex customer relationships
• Excellent verbal, written, analytical and interpersonal skills
• Ability to work independently
• IT literate with knowledge and experience of using all Windows based packages
• Commercial acumen

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Category: gja_Sales

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0053266