Iqarus Hiring for People Operations & Engagement (PO&E) Specialist, Medical Services (MS) Job at Dubai

Company Description
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.

Job Description
The People Operations & Engagement (PO&E) Specialist provides operational support and mass communicates with the people of Medical Services on all PO&E related matters. This role is responsible for maintaining the PO&E data, communications, organisational charts, and analytics to enable the seamless delivery of the Medical Services Business Line (MSBL) people roadmap.
The position will be a vital part of the Medical Services HR team and work closely with the Medical Services HR leadership and other internal teams.
Essential Job Duties and Responsibilities:
Internal Communications

• Supports internal communications with pre-set templates and cascades the Group corporate and regional messaging across the MS population;
• Contributes to cascading organisation-wide internal communication plans to effectively communicate business priorities, organisational changes, people updates and major projects progress;
• Supports with drafting, designing and presenting customised business communications as needed;
• Supports the digitalisation of internal communication content.

People Sourcing

• Supports the assigned recruitment needs and maintains an active candidate pipeline;
• Coordinates the upkeep of recruitment tools, job descriptions, psychometric tests, etc.;
• Supports the PO&E Lead with maintaining effective working relationships with internal and external recruiters and ensuring they understand the vacancy requirements and manage their expectations during the recruitment process;

Organizational Development

• Manages the library of organisation charts for MSBL;
• Documents organisation design changes and accurately updates the organisation charts;
• Maintains a Job Description library for all critical roles across MSBL

Engagement

• Uses a data-driven approach to analyse and recognise patterns in employee data (i.e. metrics such as employee survey results and turnover etc.) to create reports with recommendations;
• Contributes the employee engagement activities through various projects;

Projects

• Identify and drive process improvement projects;
• Contributes to the delivery of projects within the Medical Services HR ecosystem;
• Contributes as SME with the rollout of Group and Regional initiatives and other functions as required.

Systems, Recordkeeping and Reporting

• Responsible for updating and maintaining systems and records on myHR;
• Manages the internal HR processes for the Medical Services HR team, such as creating job requisitions, etc.;
• Coordinates with local and global MSBL HR teams as needed to collect data required for reporting;
• Create regular reports on people and business metrics.

Legal, Regulatory, and Compliance

• Keep abreast of relevant regulatory changes, and if required, inform legal;
• Ensure the delivery of compliance control as per International SOS standards;
• Work closely with legal to address employment-related liabilities;
• Support with PO&E related audits.

Qualifications*
Required Skills & Competencies*

• Ability to manage data collection programs and mass communications;
• Strong analytical skills supported by excellent Excel and Visio skills;
• Expert in creating organisation charts;
• Ability to analyse engagement data and provide logical explanations based on patterns

Required Qualifications and Work Experience:

• Diploma or bachelor’s degree in human resources or a related field
• 5+ years of working experience in HR operations;
• Experienced in people operations & engagement initiatives; Recruitment and related processes experience;
• Experience with global HRIS systems (myHR);
• Data analytics and reporting experience;

Additional Information
The ideal candidate would:

• Flexible to fast changes in tempo and working environment
• Strong team-based approach
• Have the ability to demonstrate a flexible approach and support for innovation
• Have the ability to function effectively when under pressure and prioritise tasks as required; to react quickly to changing requirements and meet deadlines

To support your application please upload the following documents when submitting your application:

• Fully updated CV

Job Type: Full-time