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Description:
About IQAir
IQAir AG is a worldwide leader in measuring and improving air quality. We help people lead longer, healthier lives by protecting them from air pollution and allergens at home, at work and on the go. At our Swiss Technology Center, we develop and produce IoT air measurement devices and air purification systems for private, public, and clinical applications. Our customers are governmental agencies, schools, medical facilities, Fortune 500 companies, embassies, and health-conscious individuals in over 100 countries. Our air quality -app AirVisual and air quality data platform is used by over 50 million people around the globe.
As part of its global expansion, IQAir will open its newest regional sales and service office in Dubai. Join our global team of technical sales, support and marketing experts to help bring clean air to the UAE and beyond.
Your Tasks
• Handling inbound customer inquiries by email, phone and in person
• Addressing customer comments, suggestions, complaints, and issues
• Providing information on delivery times and stock situation
• Order processing (prep. of purchase orders, order confirmations, shipping documents, and invoices)
• Tracking and maintenance of returned goods
• Creation and maintenance customer information and records in our ERP system
• Supporting research and response to RFPs and tenders
• Supporting sales staff in processing and initiating sales transactions
• Updating information on websites, directories and online marketplaces
• Following up with customers after they have visited the company’s website or made a purchase
• Monitoring social media channels and responding to posts
Our Requirements
• Completed administrative/commercial/technical education (or similar)
• Proven experience within a Customer Service department, preferably within an international organization
• Strong ability to understand customer’ needs and apply appropriate solutions
• Technical support interest
• Fluent in English, Arabic knowledge is an added value
• Valid UAE driving license
• Stress resistant and reliable personality with very good communication skills
• Open-minded, flexible and service-oriented with excellent problem-solving ability
Our Offer
• Represent best-in-class air quality monitoring and air purification systems for residential, commercial and healthcare settings
• Competitive salary
• Work in small team with flat hierarchy
• Training from and direct access to product experts from Swiss headquarters
