Informa Markets Hiring for Salesforce Delivery Lead – Customer Service and Community Platform Job at Dubai Full Time

We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

As the Delivery Lead -Customer Service and Community Platforms , you will be the technical lead for numerous delivery squads. These delivery squads will be comprised of both internal and external resources. You will be responsible for working with key Customer Service and Customer Experienced business stake holders to ensure the solutions delivered meet the Business and Customer needs. Delivering excellence in Customer Service and Customer Communities using Salesforce technology, across the Informa businesses

Job Responsibilities

• Deliver best in class Customer Service and Community Capabilities for Informa Markets. This includes:

o owning the solution architecture, prototyping, proofs-of-concept, solution design, blueprint of the project;

o Ensure a scalable solution that meets overall business requirements; provide design authority and oversight throughout the full project lifecycle;

o provide relevant guidance to business stakeholder and Product Manager based on current product capabilities and previous implementation experiences;

o engage and communicate with business stakeholders across multiple Informa divisions; raise concerns, warning or red flags early;

• Be recognised as a functional expert on the Customer Service and Community Platform;
• Champion delivery excellence and identify and drive improvement opportunities.
• Be ambitious and proactively pursue professional growth and development activities.
• Manage the Technical delivery of integrated solutions and technologies. These technologies include, Salesforce products and APIs, LWC, Amazon Web Services, and integration/ETL technologies
• Liaising with the Markets business leaders to understand the ordering requirements
• Manage and lead technical delivery squads across multiple technology stacks.
• Lead delivery championing a DevOps model.
• Management of integrated applications and third party suppliers including
• Coordinating enhancements/upgrades with external vendors.
• Follow Agile development methodology to drive and deliver functionality on a regular cadence with data-driven feedback loops.
• Validate and check all information security aspects of the applications are being handled. Managing workload of all offshore development teams and provide guidance where necessary to ensure the develop

• Partner with the businesses effectively to understand their objectives and roadblocks
• Take full project and programme ownership
• Apply critical and agile thinking to define a problem and develop effective solutions
• Engage in active listening and observation to understand the goals of the business
• Have the ability to tell a story and move hearts and minds to bring people into a new way of thinking
• Have a proactive mindset: able to see what needs to be done, and take action
• Have a track record for collaborating with cross-functional, international teams and partner teams
• Have a natural ability to be curious, creative and intuitive
• Good time management, ability to multitask, ability to prioritize and propensity to handle interruptions with poise and professionalism.
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions
• Experience in change management and governance

Skills Required

• Strong knowledge of Salesforce platform and at least 8+ year experience in design and delivery of e-commerce capabilities. Strong knowledge and at least 5+ year experience in the development and design off line order management and integrations to fulfilment applications
• Salesforce platform experience, particularly in Service and Community Cloud.
• Salesforce certifications, including certifications on the Salesforce Application Architect track
• Service and Community Cloud domain experience
• Understanding of Lightning framework, Apex, Javascript, DevOps and integration Patterns

Desired

• Experience in managing vendor relationships and vendor delivery.
• Experience in using Jira & Service now and working in an agile environment.
• Experience working in an Events/Exhibitions and Media Business.

Additional Information

• Alongside a competitive salary, Informa also offers the following employee benefits:

• 25 days paid holiday per year, and regional public holidays, you will also receive one day’s paid leave for your birthday

• ShareMatch Scheme, Informa’s colleagues Share incentive plan matches every share purchased with two free shares

• Volunteer days, You are given permission to take 4 days off per year to volunteer with an approved scheme

• Learning & Development, Our learning team supports year-round development with face-to-face training, access to Linked-in Learning.

• Medical Insurance, we offer a comprehensive medical insurance package provide by a leading healthcare provider.

We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.