Informa Markets Hiring for Sales Operations Executive Job at Dubai Full Time

Informa PLC is a leading international events, intelligence and scholarly research group. Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries.

Job Summary

The Sales Operations Executive supports business unit sales team, who are selling across different regions and customers. Sales Operations is a pivotal new function within the business, providing structured sales administration, Salesforce (CRM) support, data analysis, reporting, and information entry support to Sales teams.

Furthermore, the role will assist in the management of data quality, accuracy, and consistency for the business unit, whilst also being on hand to support specific business unit reporting or analysis requirements.

Whilst they will support business unit sales teams, they will also be on hand to support Exhibitor Marketing, Event Ops, and Customer Service teams, with data list pull requests and reporting needs.

Job Responsibilities

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts
• Providing the forms (text) for sales, stand upsells, promo opportunities, catalog, stand sharing forms for the online customer tools, and contract creation
• Serve as Subject Matter Experts (SME) on Salesforce business process for sales teams
• Supports the product setup (events, sponsorship, digital, and print)
• Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings
• Key liaison point with Customer Service and Event Operations team for customer data and event floor plan queries
• Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)

CRM management

• Manage and update Salesforce (CRM) and associated Sales order processing tools with sales contracts.
• Providing the forms (text) for sales, stand upsells, promo opportunities, catalog, stand sharing forms for the online customer tools, and contract creation.
• Serve as Subject Matter Experts (SME) on Salesforce business process for sales teams.
• Supports the product setup (events, sponsorship, digital, and print).

Sales support

• Assist with administrative activities in support of forecasting, preparing presentations for budget and strategy meetings.
• Key liaison point with Customer Service and Event Operations team for customer data and event floor plan queries.
• Process Agent / Pavilion contracts and all Marketing Solutions contracts (complex contracts)

Qualities needed for the role

• Well organized and good time management.
• Eye for detail and problem-solving.
• Interpersonal skills, confident personality, high level of enthusiasm.
• Proven ability to work under pressure.
• Ability to work in a matrix organization.

Skills required

• Ability to proactively handle and respond to queries from internal customers.
• Experience in working with Salesforce.
• Experience in data analysis and manipulation.
• Good knowledge of Excel.

Desired

• Experience in working with Salesforce CRM.
• Previous experience in the B2B / B2C events industry.
• Experience with Expocad, A2Z or similar floor planning tools.