Informa Markets Hiring for Operations Manager – Conferences Job at Dubai Full Time

Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions.

The Operations Manager – Conferences is responsible for the professional operational delivery of their allocated physical, digital and hybrid events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

Together with the Senior Operations Manager – Conferences, the Operations Manager- Conferences will be responsible together with the Senior Operations Manager for implementing the EMEA Operations objectives.

The Operations Manager – Conferences should lead by example and demonstrate a professional responsibility to the department at all times.

Operational Duties

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks.
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
• Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events.
• Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.
• Oversee production and delivery of the show exhibitor manual
• Oversee CME/CPD accreditation and event permit applications on all allocated events and ensuring stakeholders are aware of requirements and timelines are met
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
• Compile post event reports and KPI analysis
• In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
• Perform any other duties commensurate with the grade and level of responsibility.

Management

• Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
• Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
• Work with colleagues to achieve best practice in terms of operational planning and management.

Compliance / legal / H&S / Sustainability

• Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
• Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
• Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
• Work with H&S team on remedial measures where necessary
• Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives

• Ability to anticipate problems and/or put contingency plans in place
• Excellent interpersonal skills and the ability to inspire and motivate others.
• Great communication skills – being able to liaise with all Operations team members as well as working with Event Director level within event teams

Skills required:

• You will possess a good working knowledge of the conference and exhibition industry & venues as well as a strong existing network of high-quality suppliers to the events industry
• Must have independently managed conference operations
• A proven ability to work to tight deadlines, with attention to detail under pressure on multiple shows at once is a pre requisite.
• Computer literate and proficient in the use of commonly used business software
• Effective verbal and written English communication skills

• Experience in successful delivery of gala dinners and awards
• Experience of managing, supporting & developing individuals and / or line reports
• Experience with digital event platforms and third-party streaming suppliers
• IOSH Managing Safety Certificate

Additional Languages; preferably Arabic

Additional Information

Qualities needed for culture fit:

• Positive attitude and open minded; ability to listen to others views and opinions
• Team player; good humoured
• Act with integrity
• Professional customer focused attitude; ability to stay calm and patient under pressure
• Forward thinking, flexible and able to trouble shoot
• Ability to work in a multicultural environment and respectful of other cultures
• Flexibility and adaptability
• Willingness and ability to travel across EMEA region