Immersive Experiences DMCC Hiring for Customer Service Representative at Dubai Full Time

What we offer:

· Excellent working environment

· Substantial career progression

· Market competitive salary package based on experience

· Standard benefits as per the UAE labor law.

Job Description:

· Position reports to Floor Supervisor

· Provide the best possible service to customers while performing all the required functions to safely operate all attractions

· Provide excellent customer service by assisting customers with issues and questions

· Daily inspection to check for any malfunctions before opening to the public

· Identify and escalate any repairs to the Floor Supervisor promptly

· Follow safety procedures all the time

· Educate customers about the policies and protocols that they need to follow during their stay at the facility

· Respond to emergency situations effectively and report any accidents to the Floor Supervisor in a timely manner

· Act as a Party Host for a special event including set-up, clean-up, entertaining customers, and meeting any additional needs as requested

· Perform any other duties as assigned by the Manager.

Skills

Educational Background

· No requirement as such

Experience

· Minimum 2 years of experience in a customer-facing role, preferably in the Entertainment/Leisure

· A passion for sports and adrenaline-based activities is highly important.

Other requirements

· Highly fluent in English. Bilingual is a plus

· Available to work in shifts, on weekends & public holidays

Professional and Personal Skills

· Excellent customer service skills

· Excellent communication and interpersonal skills

· Must be a people person demonstrating warmth, professionalism, and a welcoming attitude

· Ability to organize, multi-task, prioritize and work under pressure

· Ability to deal tactfully and diplomatically when dealing with a wide range of people.