Imdad Hiring for Community Specialist at Dubai Full Time

A community Specialist responsible for managing and handling communications with patients through our social media platforms such as Instagram, Facebook and others.

The Ideal candidate is a fresh marketing graduate with evident passion for everything social.

Job Responsibilities

• Act as principal point of contact for B2C audiences on imdad’s patient platforms
• Engage effectively and professionally by text, image and/or video content on patients’ social pages
• Respond to customers’ inquiries in comments and direct messages for both Instagram and Facebook in Arabic and English
• Follow the scheduled daily response timings, 9 Am / 12 Pm / 3 Pm.
• Reply to customers’ inquiries by exclusively using the pre-approved documents shared in advance for community engagement purposes
• Escalate any inquiries that are not covered in the pre-approved documents to imdad team
• Prepare engagement reports on weekly/monthly basis and quantify inquiries per solution/country
• Archive story mentions along with handle link of the Doctor/Clinic for each mention on daily basis
• Monitor, track and report on feedback, complaints, questions, suggestions and reviews shared by customers and communicate them with the marketing team
• Assist in content optimization & creation according to insights from daily marketing communications
• Constantly update FAQs and corresponding responses
• Continuously build audiences and ensure customer engagement
• Stay up-to-date with digital technology trends

Skills

Minimum Qualifications

• Bachelor’s degree in marketing
• Fluent in Arabic and English
• Proficient in Microsoft Office

Required skills

• Excellent written and verbal communication skills
• Objection handling skills
• Excellent writing skills in English and Arabic
• Excellent interpersonal and presentations skills
• Passionate about social media with an active social presence
• Attention to detail, critical-thinker and problem-solver
• Self-motivated and team player
• Corporate etiquette