IKEA Hiring for Senior Shopping Experience | Retail | IKEA Job at Dubai Full Time

Job Requisition ID: 152900

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Job description

Location : IKEA, Fujairah

Overview of the role

Ensure customers satisfaction & drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers.

What you will do

Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers

Financial

• Ensure SE team maintains balance between Waiting Times and coverage.
• Ensure Queue management derived efficient Cashline system
• Collaborate with Finance to get the control on discrepancy .
• Secure that the store is providing professional service to customers in the Exchange & Returns and track figures through weekly/monthly KPI reports to ensure control.
• Check month on month the P&L, comparing the expenses against budgeted & SPLY figures and in conjunction analyse the variances.
• Formulate recommendations to the Store Manager, so s/he is able to initiate feasible cost control measures in relation to various store expenses.
• Ensure that the cashiers are trained and no item goes through the check out point without being scanned and accounted for.
• Ensure that the company is not subject to any fraudulent currency or a loss thereby.
• Ensures that the Retail POS System used by the cashiers is operational and has been updated with latest product information
• Ensure that all the relevant instruments for the smooth operation of the cash till are available i.e. the rolls for the credit card, belt is working, printer is working, documents for credit notes and other stationeries.

People Management and Development

• Motivate the coworkers towards achievement of work objectives by ensuring they understand the company business plan and objectives.
• Ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
• Support the SE manager in managing the team by providing recommendations during the Probationary period reviews and annually reviews.
• Maintain the Staff Management System and generate the schedules using the system.
• Monitor attendance of the coworkers and monitor sickness and other absences levels.
• Ensure that the coworkers are providing an excellent customer service and acknowledge the customers in line at the till

Required skills to be successful

• Proactivity
• Must have excellent communication and interpersonal skills
• Problem solving skills
• Good command of English language.
• Good command of Arabic language is preferred.
• Leadership skills

What equips you for the role

• 4-5 years similar experience in Retail
• IKEA experience

Qualification

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…